Something not working
If your hob is not functioning correctly please carry out the following checks before calling out an engineer.
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | . | Possible Solution | |
. The cooking zones do not function | Check the mains fuse has not failed | ||
| . | Check a power level has been selected | |
. After switching off a cooking zone the hob | . | The cooking zone may have only been | |
hot indicator is not illuminated |
| switched on for a short while, and is therefore | |
. A buzzing is heard when a cooking zone is | . | below 60 oC | |
This is not a fault, the buzzing will disappear | |||
switched on | . | as the zone heats up | |
. Discolorations appear in the cooking zone | This is probably a result of burned on | ||
|
| remnants that have not been removed | |
|
| regularly. They will not affect the function of | |
|
| the hob. | |
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|
If after carrying out the abovce checks there is still a fault, contact your local Service Force Centre.
Service and Spare Parts
If you require an engineer or you wish to purchase spare parts contact your local Tricity Bendix Service Force Centre by telephoning:
08705 929929
Your call will be routed to the Service Centre covering your post code area. The addresses are listed on the pages headed Tricity Bendix Service Forces Centres.
When you contact the Service Centre you will need to give the following details:
1Your name, address and post code.
2Your telephone number.
3Clear and concise details of the fault.
4The model and serial number of the appliance (Found on the rating plate).
5The purchase date.
In guarantee customer should ensure that the checks listed in “Something not working“have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.
Customer Care
For general enquiries or for further information on Tri- city Bendix products, please contact our Customer Care Department.
Tricity Bendix
55
Slough
Berkshire
SL1 1DZ
Tel: 08705 950950
