Tricity Bendix TBG 750 manual Service and Spare Parts, Guarantee Conditions, Exclusions

Service and Spare Parts

If you require spare parts or an engineer contact your local Service Force Centre by telephoning:

0870 5 929929

Your call will be routed to the Service Centre covering your post code area. The addresses of Tricity Bendix Service Forces Centres are detailed on the following pages.

When you contact the Service Centre, they will need the following information:

1.Your name, address and post code.

2.Your telephone number

3.Clear and concise details of the fault

4.The model and the serial number (see rating label on the back of this instruction booklet)

5.Date of purchase

CUSTOMER CARE

For general enquiries concerning your appliance, contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Tricity Bendix

55-77 High Street

Slough

Berkshire, SL1 1DZ

Tel: 08705-950950*

*calls to this number may be recorded for training purposes.

Guarantee Conditions

Tricity Bendix Standard

Guarantee Conditions

We, Tricity Bendix, undertake that if, within 12 months of the date of the purchase, this Tricity Bendix appliance or any part thereof is proved to be defective by any reason only of faulty workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that:

*The appliance has been correctly installed and used only on the gas and electricity supply stated on the rating plate.

*The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions.

*The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.

*All service work under this guarantee must be undertaken by a Tricity Bendix Service Force Centre.

*Any appliance or defective part replaced shall become the Company's property.

*This guarantee is in addition to your statutory and other legal rights.

Home visits are made between 8.30am and 5.30pm Monday to Friday. Visit may be available outside these hours, in which case a premium will be charged.

Exclusions

This guarantee does not cover:

*Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.

*Costs incurred for calls to put right an appliance which is improperly installed or calls to appliance outside the United Kingdom.

*Appliances found to be in use within a commercial or similar environment, plus those which are the subject of rental agreements.

*Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.

European Guarantee

If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:

*The guarantee starts from the date you first purchased your product.

*The guarantee is for the same period and to the same extent for labour and parts as exist in the new country of use for this brand or range of products.

*This guarantee relates to you and cannot be transferred to another user.

*Your new home is within the European Community (EC) or European Free Trade Area.

*The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household

*The gas type and the gas supply pressure comply with the specification given in the rating label

*The product is installed taking into account regulations in your new country.

Before you move, please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after

you and your appliances.
France	Senlis	+33 (0)3 44 62 29 99
Germany	Nürnberg	+49	(0)911 323 2600
Italy	Pordenone	+39 (0)1678 47053
Sweden	Stockholm	+46 (0)8 738 79 50
UK	Slough	+44	(0)1753 219898

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