Trilogy Touch Technology Trilogy Touch Monitor Product Service and Support, Contact Information

PRODUCT SERVICE AND SUPPORT

Should this product fail or require service, please contact your Dealer or Distributor for service or support. The Dealer or Distributor may have specific programs for support of this product, or may provide specific services outside the scope of the manufacturer’s original warranty.

Should support from the manufacturer become necessary, please use the contact information listed below. Be prepared to provide the following information, which is required.

∙The product model and serial number, found of the rear sticker of the touch monitor itself.

∙Your name, company name and telephone number. As well, a shipping address may be necessary which cannot be a post office box.

∙The name of the dealer or distributor from which the product was purchased.

∙The ability to provide specific failure details.

In addition, it may be helpful for troubleshooting purposes to have a telephone close to the product.

Support is limited to the touch monitor. Application software issues, Operating System operation or installation, PC troubleshooting or software program development is beyond the scope of available technical support.

Contact Information:

Mailing Address:	Trilogy Touch Technologies
	One New Hampshire Avenue, Suite 125
	Portsmouth, NH 03801
Telephone Number:	800 360-9019
Technical Support FAX:	866 398-3601
Technical Support Email	TechSupport@trilogytouch.com
Product Registration

Trilogy products may be registered at our website. Doing so insures that any information, updates or revisions concerning the product are sent. Be prepared to supply the model number, serial number and purchase vendor, as well as contact information.

12

Warranty

Trilogy Touch Technology

TOUCH MONITOR LIMITED WARRANTY

A. Limited Warranty

Trilogy Touch Technology, Inc. (“Trilogy”) warrants the TFT -LCD touch monitor(s) (“the Monitor”) or (“product”) you have purchased from Trilogy or from a Trilogy Authorized Reseller, to be free from defects in materials and workmanship under normal use for a period of three (3) years. The warranty period begins on the date of purchase. Your original purchase invoice (sales receipt) is your proof of purchase. If you cannot provide the original purchase invoice (sales receipt), the warranty period will be based on the manufacture date-code shown on the monitor. A Monitor that has been exchanged is warranted starting at the original date of purchase. The burden of warranty entitlement is solely on the customer.

Should a defective product meet the warranty terms, Trilogy may provide an advance replacement product, shipped within 24 business hours, at the customer’s request. Monetary security for the replacement is required.

This warranty extends only to the original purchaser; i t is not transferable to anyone who subsequently purchases, leases, or otherwise obtains the Monitor. It excludes expendable parts. During the warranty period, Trilogy will repair or replace defective hardware with new or equal to new parts and products. All exchanged parts and monitors replaced under this warranty will become the property of Trilogy. During the warranty period, there will be no charge for labor or parts. Freight costs to return products to Trilogy will be the customer’s responsibility. If, after repeated efforts, Trilogy is unable to repair the Mon itor to good working order, the product may be replaced with an equal product, solely at Trilogy’s discretion. Customers must notify Trilogy Technical Support, in writing within 30 days of a service incident. If Trilogy determines that the product does not meet the warranty entitlements, then Trilogy’s sole responsibility will be to offer a billable repair.

13