17
Storage and Service

Storage

BeforestoringyourUPS,turnit completelyOFF:withtheUPSON andreceivingutilitypower,press
andholdthe“ON/OFF”buttonfortwoseconds(analarmwillbeeponcebrieflyaftertheintervalhas
passed);then,unplugtheUPSfromthewalloutlet. IfyoustoreyourUPSforanextendedperiodof
time,rechargetheUPSbatteriesonce everythreemonths:plugtheUPSinto awalloutlet;allowit
tochargefor12hours;andthenunplugitandplaceitbackinstorage.IfyouleaveyourUPSbatteries
dischargedforanextendedperiodoftime,theywillsuffera permanentlossofcapacity.

Service

AvarietyofExtendedWarrantyand On-SiteServiceProgramsarealsoavailable fromTrippLite.For
moreinformation on service, visit www.tripplite.com/support. Before returning your product for
service,followthesesteps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2.If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. Iftheproblemrequiresservice,visitwww.tripplite.com/supportandclicktheProductReturnslink.
Fromhereyoucanrequest aReturnedMaterialAuthorization(RMA) number,whichisrequired
for service. This simple online form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions, will be
e-mailedtoyou.Anydamages(direct,indirect,specialorconsequential)totheproductincurred
duringshipment to TrippLite or an authorized Tripp Lite service center is not covered under
warranty.Productsshipped to Tripp Lite or an authorized TrippLite service center must have
transportationchargesprepaid. Markthe RMAnumberon theoutside ofthepackage. Ifthe
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
serviceusinganinsuredcarriertotheaddressgiventoyou whenyourequesttheRMA.
201205048 93-3149.indb 17 6/19/2012 11:33:42 AM