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Troubleshooting

No sound
• Check that the headset volume control is turned up.
• Check that the transmitter USB power optical cables are properly connected.
• Check that the headset is powered on. The LED on the left ear cup should be ashing.
• Check if the LED on the front of the transmitter is on solid. If the LED is slowly pulsing, it indicates that the transmitter isn’t
communicating with the headset. If the headset is on solid and the transmitter LED is slowly pulsing, then the headset and
transmitter need to be “paired” as described in the section “Pairing the Headset and Transmitter”.
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception. This can occur when:
• The headset and transmitter are out of range. For best performance, stand within 20 feet from the transmitter.
• There’s a wall or other large object between the headset and transmitter.
• The transmitter is in a bad location that is interfering with the antenna.
• A wireless base station or wireless router is causing a lot of RF activity that’s blocking the RF signal from the transmitter.
Voice Chat Drops
• Most in-game voice chat drops are simply caused by network performance or “lag”. Usually they subside after a few moments so
please be patient. In extreme cases, you may have to leave a game and return to reset the chat function.
• If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction.
A wired connection from your modem/router to your console is recommended for best results.
Mobile Phone Bluetooth® Issues
Some models of mobile phones may experience issues with the Bluetooth performance:
• Nokia6500s: Sometimes the Bluetooth link will disconnect automatically and may need to be paired again.
• Moto V8: Sometimes there is no audio on headset when there is an active call. This issue happens rarely. The Moto V8 doesn’t
initiate SCO link when there is an active call. Single press the BT MFB button on the headset to initiate SCO link with the phone.
• HTC Hero: Sometimes the headset Bluetooth will fail to reconnect with PS3 after having connected with HTC Hero. This issue
happens rarely. The user must reconnect the headset Bluetooth from PS3 Bluetooth system settings to fix this issue.
Force Shutdown
In the unlikely case that the headset becomes unresponsive and the main power button cannot be used to turn off the headset, the
Mute button on the headset can be used to force shutdown. Press and hold the MUTE button on the headset for 10 seconds to initiate
a forced shutdown.

Safety Notice

To avoid potential damage to the device, always disconnect all cables before transporting it.
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended periods of time, so it is important
to keep the volume at a safe level. Over time, your ears adapt to loud volume levels, so a level that may not cause initial discomfort can still
damage your hearing. If you experience ringing in your ears after listening with the headset, it means the volume is set too loud.
The louder the volume is set, the less time it takes to affect your hearing. So, please take care to listen at moderate levels.
• Before placing a headset on your ears, turn the volume down completely,
then slowly increase it to a comfortable level.
• Turn down the volume if you can’t hear people speaking near you.
• Avoid turning up the volume to block out noisy surroundings.