Tyco Electronics P5200, P7200 13 BASIC TROUBLESHOOTING

MM23772, Rev. F

118

13 BASIC TROUBLESHOOTING

Use Table 13-1 as a troubleshooting guide if the radio does not operate properly. If additional assistance

is required, contact a qualified service technician or call M/A-COM at 1-800-528-7711.

Table 13-1: Troubleshooting

SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION

Radio will not turn on. Low Battery. Change the battery pack to a fully charged pack.

No Audio. Speaker volume is muted. Increase the volume level.

Poor Audio.

User is in a poor coverage

area or not on the network.

Data cable is connected.

Move to a better coverage area.

If the data cable is connected, enter “atspkr1” to enable

internal speaker.

Radio will not register or does

not receive provisioning data. Bad logon credentials. Check logon and pass word.

Radio powers off for no

apparent reason.

Radio may be experiencing

very low voltage. Have the battery checked by an authorized technician.

Encrypted calls cannot be

made. Not authorized to use. Contact system administrator to request encryption

privileges.

Radio will not transmit.

Radio may be out of

coverage area or may be

overheated.

Return to coverage area if possible. If overheated, let radio

cool before retrying transmission. Report this failure to an

authorized technician.

Contents

Main MM23772, Rev. F Page Page Page Page Page Page Page 1 SAFETY CONVENTIONS MM23772, Rev. F 2 SAFETY TRAINING INFORMATION 2.1 RF EXPOSURE GUIDELINES MM23772, Rev. F 2.2 ELECTROMAGNETIC INTERFERENCE/COMPATIBILITY MM23772, Rev. F 3 OPERATING TIPS 3.1 EFFICIENT RADIO OPERATION 3.1.1 Antenna Care and Replacement 3.1.2 Electronic Devices MM23772, Rev. F 3.1.3 Aircraft 3.1.4 Electric Blasting Caps 3.1.5 Potentially Explosive Atmospheres MM23772, Rev. F 4 BATTERIES 4.1 CONDITIONING BATTERY PACKS 4.1.1 Conditioning NiMH Battery Packs 4.1.2 Conditioning NiCD Battery Packs 4.1.3 Additional Information 4.2 CHARGING BATTERY PACKS 4.3 BATTERY PACK USAGE MM23772, Rev. F 4.4 CHANGE THE BATTERY PACK 4.4.1 Remove the Battery Pack 4.4.2 Attach the Battery Pack 4.5 BATTERY DISPOSAL MM23772, Rev. F 5 INTRODUCTION Page Page 6 OPTIONS AND ACCESSORIES MM23772, Rev. F 23 DESCRIPTION PART NUMBER 7 CHANGE OPERATING MODE MM23772, Rev. F 8 OPENSKY OPERATION 8.1 POWER ON/OFF AND VOLUME CONTROL 8.1.1 Power ON/OFF 8.1.2 Volume Control 8.2 CONTROLS MM23772, Rev. F 8.2.1 Buttons and Knobs Page 8.3 DISPLAY 8.4 RADIO STATUS ICONS 8.5 TRI-COLOR LED 8.6 LOG IN TO THE NETWORK MM23772, Rev. F 8.7 LOG OFF THE NETWORK 8.8 PERSONALITY 8.8.1 Profiles 8.8.2 Talk Groups MM23772, Rev. F 8.9 OPENSKY DISPLAY OVERVIEW 8.9.1 Displays Top Line 8.9.2 Displays Second Line 8.9.3 Dwell Display 8.10 ALERT TONES 8.11 BASIC MENU STRUCTURE Page 8.12 ERROR MESSAGES PLS LOGIN MM23772, Rev. F 37 8.13 KEYPAD 8.13.1 Keypad Function Commands (P7270 Only) MM23772, Rev. F 38 8.13.2 Quick Buttons (P7270 Only) 8.13.3 LOCK/UNLOCK the KEYPAD 8.13.4 Dual-Tone Multi-Frequency (P7270 only) Page Page MM23772, Rev. F 8.20.2 Transmit a Voice Call 8.21 ADJUST AUDIO TREBLE LEVEL 8.22 TALK GROUP LOCK OUT Page MM23772, Rev. F 8.23.2 Change Active Scan Mode 8.23.2.1 Duration of Scanning Mode Selections MM23772, Rev. F 8.23.3 Scan Priority 8.24 MAKE SELECTIVE CALLS MM23772, Rev. F 8.24.1 Manually Dialing a Selective Call (P7270 Only) 8.24.2 Selective Call Using Speed Dial MM23772, Rev. F 8.24.3 Accept a Selective Call 8.25 SELECTIVE ALERTS 8.25.1 Define Messages MM23772, Rev. F 8.25.2 Send a Message 8.25.2.1 Select a Destination Using the Keypad (P7270 Only) Page MM23772, Rev. F 8.26.2 Receive an Interconnect Call 8.27 EMERGENCY COMMUNICATIONS 8.27.1 Declare an Emergency Call or Alert MM23772, Rev. F 8.27.2 Receive an Emergency Call 8.27.3 Dismiss an Emergency 8.27.4 Clear an Emergency MM23772, Rev. F 8.28 OPENSKY ENCRYPTION (P7200 ONLY) 8.28.1 Automatic Encryption 8.28.1.1 Using Automatic Encryption 8.28.2 Manual Encryption (P7270 Only) MM23772, Rev. F 8.29 DYNAMIC REGROUPING 8.30 GPS COORDINATES 8.31 V-TAC FUNCTIONS 8.31.1 Extended Coverage Modes (XCOV and XCOV-TG) MM23772, Rev. F 8.31.2 Change Between Extended Coverage Modes 8.31.3 Use the XCOV Mode 8.31.3.1 Manually Access the XCOV Mode MM23772, Rev. F 8.31.4 Use the XCOV-TG Mode 8.31.4.1 Radio Limitations Using XCOV-TG 8.31.4.2 Access the XCOV-TG Mode Page Page 9 EDACS AND P25 TRUNKED OPERATION 9.1 TURN ON THE RADIO 9.2 CONTROLS MM23772, Rev. F 9.2.1 Buttons and Knobs Page Page 9.3 DISPLAY 9.4 RADIO STATUS ICONS 9.5 TRI-COLOR LED 9.6 STATUS MESSAGES MM23772, Rev. F 9.7 ERROR MESSAGES DSP ERR ERR=XXXX ERR x 9.8 ALERT TONES Page Page Page Page MM23772, Rev. F 9.18.1 Menu Item Selection Process or to scroll nor is an additional press of the button required. 70 Table 9-6: Information Display MM23772, Rev. F 9.19 DIGITAL VOICE OPERATION 9.19.1 Clear Mode 9.19.2 Digital Mode 9.19.3 Private Mode (P7200 Only) Page MM23772, Rev. F 9.19.4.2 Transmit an Encrypted Call 9.19.4.3 Scanned Group Calls 9.20 SCAN TRUNKED GROUPS 9.20.1 Turn Scan On and Off Page Page 9.21 SCAN TRUNKED SYSTEMS MM23772, Rev. F 9.21.3 ProScan 9.22 EMERGENCY OPERATION 9.22.1 Receive an Emergency Call 9.22.2 Declare an Emergency Call 9.22.3 Clear an Emergency Call Page Page Page MM23772, Rev. F 9.24.2.2 Direct Dial Phone Calls (P7270 Model Only) 9.24.3 Dual-Tone Multi-Frequency: Overdial/Conventional Mode Page MM23772, Rev. F 9.26.2 Message Operation 9.27 DYNAMIC REGROUP OPERATION ENTRY 9.27.1 Emergency Operation 9.28 MACRO KEY OPERATION MM23772, Rev. F 9.29 PORTABLE DATA 9.29.1 Displays 9.29.2 DATA OFF Operation 9.29.3 DATA ON Operation 9.29.4 Exit Data Calls Page 10 PROJECT 25 (P25) CONVENTIONAL OPERATION 10.1 TURN ON THE RADIO 10.2 CONTROLS MM23772, Rev. F 10.2.1 Buttons and Knobs Page Page 10.3 DISPLAY MM23772, Rev. F 10.3.1 Radio Status Icons 10.4 TRI-COLOR LED 10.5 STATUS MESSAGES MM23772, Rev. F 10.5.1 Error Messages DSP ERR ERR=XXXX 10.6 ALERT TONES 10.7 SYSTEM SELECTION Page Page Page Page 98 The TX POWER menu item, when selected, toggles LOW/HIGH power. It does not use or to scroll nor is an additional press of the button required. Table 10-5: Menu Item Information MM23772, Rev. F 10.17 DIGITAL VOICE OPERATION 10.17.1 Clear Mode 10.17.2 Digital Mode MM23772, Rev. F 10.17.3 Private Mode (P7200 Only) 10.17.3.1 Display the Currently Used Cryptographic Key Number 10.17.3.2 Key Zero MM23772, Rev. F 10.17.4 Private Operation (P7200 Only) 10.17.4.1 Receive an Encrypted Call 10.17.4.2 Transmit an Encrypted Call 10.17.4.3 Scanned Group Calls MM23772, Rev. F 10.18 GROUP CALLS IN P25 MODE 10.18.1 Transmit a Group Call 10.18.2 Receive a Group Call 10.19 INDIVIDUAL CALLS IN P25 MODE 10.19.1 Transmit an Individual Call 10.20 EMERGENCY GROUP CALLS IN P25 MODE 10.20.1 Declare an Emergency Group Call 10.20.2 Receive an Emergency Group Call 11 CONVENTIONAL OPERATION 11.1 CONTROLS MM23772, Rev. F 11.1.1 Buttons and Knobs Page Page MM23772, Rev. F 11.2 DISPLAY 11.2.1 Radio Status Icons MM23772, Rev. F 11.3 TRI-COLOR LED ERR x 11.4 STATUS MESSAGES 11.4.1 Error Messages DSP ERR ERR=XXXX Page Page Page Page Page 115 Table 11-5: Menu Item Information 11.17 RECEIVE A CALL 11.18 TRANSMIT A CALL 12 TECHNICAL ASSISTANCE 12.1 IMMERSIBLE P7200 118 13 BASIC TROUBLESHOOTING BATTERY WARRANTY WARRANTY