Troubleshooting Guide
DANGER
ELECTROCUTION HAZARD
Never attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected.
Troubleshooting - What to check when problems occur:
PROBLEM | POSSIBLE CAUSE | REMEDY | |
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Unit does not operate and | No electrical supply | Plug unit in or check circuit breaker. | |
electronic display is blank. |
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No interior light | Loose or burned out bulb | Tighten or replace bulb (See MAINTENANCE; LIGHT | |
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| BULB REPLACEMENT). | |
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Electronic display is blank and | Unit is in blackout/Sabbath mode | Exit blackout/Sabbath mode (not Star K certified) | |
interior light is off with drawer | (not Star K certified). | (See OPERATION; INTERIOR LIGHT CONTROL). | |
open. |
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Electronic display is blank and | A display function has changed. | Touch and hold the warmer temperature button and | |
interior light is on with drawer |
| touch and release the POWER button three times, then | |
open. |
| release the temperature button. The display should | |
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| become visible. | |
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Electronic display shows repeating, | A factory control mode has been | Touch and hold the warmer temperature button and | |
randomly flashing symbols and | inadvertently entered. | touch and release the LIGHT button three times, then | |
partial characters. |
| release the temperature button to exit the factory | |
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| control mode. The | |
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| be displayed. | |
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Electronic display shows: | A factory control mode has been | Repeatedly touch the warmer temperature button to | |
0, 1 to 26, or 99. | inadvertently entered. | advance any number shown to 99 and touch and | |
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| release the LIGHT button. The | |
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| should now be displayed. | |
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Electronic display shows E3 or E10. | Drawer(s) open longer than 20 | Close drawer(s) completely. The | |
| minutes | should now be displayed. | |
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Electronic display shows one or | The unit is displaying an error code. | Record the error code(s) displayed and call for service. | |
more of the following: |
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E1, E2, E4, E5, E6, E7, E8, E9, E11, P1. |
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Unit not cold enough. Check | Control set too warm | Set control to a cooler setting (See OPERATION). Allow | |
temperatures (See OPERATION for |
| 24 hours for temperature to stabilize. | |
approximate temperatures). |
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Airflow to front grille blocked | Airflow must not be obstructed to front grille (See | ||
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| OPERATION). | |
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| Dirty condenser coils | Clean condenser (See MAINTENANCE; CONDENSER | |
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| CLEANING). | |
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| Door gasket not sealing properly | Door adjustment required (See MAINTENANCE; DOOR | |
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| ALIGNMENT CHECK AND ADJUSTMENT). | |
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| Item(s) interfering with drawer | Reposition or remove item(s). | |
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| Inaccurate temperature reading | Properly check temperature (See OPERATION). | |
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Unit is too cold. Check temperatures | Control set too cold | Set control to a warmer setting (See OPERATION). Allow | |
(See OPERATION for approximate |
| 24 hours for temperature to stabilize. | |
temperatures) |
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The unit frosts up. | High ambient temperatures or | Defrost unit manually (See MAINTENANCE; | |
| humidity | DEFROSTING). | |
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| Drawers not closed | Close drawers and wait 24 hours. If frost has not cleared | |
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| up, must manual defrost (See page 11). | |
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Noise during operation | Certain sounds are normal. | Soft sounds from the fan and water/dropping sounds | |
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| from the ice maker will be heard. | |
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Drawer(s) can't close. | Item(s) interfering with drawer | Adjust items in drawer(s). | |
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| Unit not level | Make sure unit is level (See LEVELING, page 12). | |
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14 | 2175DWRR |