Troubleshooting

Troubleshooting

Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please contact Uniden. See warranty on inside back cover for contact information.

When you have this

Try...

problem...

 

 

 

The charge LED won’t

• Checking the AC adapter connection (see page 7).

illuminate when the handset

Re-seating the handset in the cradle.

is placed in the cradle.

• Cleaning the charging contacts on the handsets (see page 52).

 

 

 

• Moving the handset closer to the base.

The audio sounds weak.

• Moving the handset and/or base away from metal objects or appliances and try

 

again.

 

 

 

• Checking the telephone cord connection. If CHECK TEL LINE appears on the

No handsets can make or

handset display, the telephone cord may not be connected correctly (see page 9).

receive calls.

• Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see

 

page 7).

 

 

 

• Checking the battery pack connection (see page 6).

A single handset can’t make

• Charging the battery for 15 to 20 hours.

• Moving the handset closer to the base.

or receive calls (but other

• Making sure the line is not in use. If an outside call is already using a line, you

handsets can).

cannot use that line to make another outside call.

 

 

• Resetting the handset (see page 55).

 

 

A handset can make calls,

 

but it doesn’t ring or receive

• Making sure the ringer isn’t turned off (see page 36).

a page.

 

 

 

 

53

DECT ELITE OM.indb 53

13/3/08 3:21:39 PM

Page 54
Image 54
Uniden DECT Elite 9035, 9035+1, 9035+2 manual Troubleshooting, Common Issues, When you have this Try Problem