Solving Problems

If you have any trouble with your phone, try these simple steps first. If you still have a question, call our Customer Care Line listed on the front cover.

If…

Try…

 

 

No stations can make

- Checking the telephone cord connection.

or receive calls.

- Disconnecting the base AC adapter. Wait a few

minutes, then reconnect it.

 

One cordless handset

- Moving the handset closer to the base.

can’t make or receive

- Resetting the handset.

calls.

 

 

 

A station can make

- Making sure the ringer is turned on.

calls, but it won’t ring.

- Making sure Do Not Disturb is turned off.

I can't make or receive

- Making sure you are using the corded handset on the

calls while the power

base.

is out.

- Checking the telephone cord connection.

A cordless handset's

- Charging the battery for 15-20 hours.

display won't turn on.

- Checking the battery pack connection.

A cordless handset is

- Checking the battery pack connection.

- Charging the battery for 15-20 hours.

not working.

- Resetting the handset.

 

A cordless handset

- Moving the handset closer to the base.

- Seeing if another station has Privacy Mode on.

says Unavailable.

- Making sure the base is plugged in.

 

 

- Letting incoming calls ring at least twice before

No stations will

answering.

display any Caller ID

- Seeing if the call was placed through a switchboard.

information.

- Checking with your telephone service provider to

 

make sure your Caller ID service is active.

Caller ID displays

- You may have to change the line mode. Contact

briefly and then clears.

customer service for more information.

Caller ID displays, but

- Making sure TTS (Text-To-Speech) is turned on.

I can't hear the CID

- Increasing the ringer volume so the CID

announcements.

announcements are louder.

 

 

I can’t transfer calls.

- Resetting all the handsets.

I can’t get two cordless

- Making sure both handsets are registered to this

handsets to talk to the

base.

caller.

- Making sure no station is in Privacy Mode.

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Uniden CEZAI2998 manual Solving Problems, If… Try…, Says Unavailable