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Troubleshooting
Troubleshooting
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline (see the back cover for contact information).
When you have this | Try... | |
problem... | ||
| ||
The charge LED won’t | • Checking the AC adapter connection (see page 7). | |
illuminate when the handset | • | |
is placed in the cradle. | • Cleaning the charging contacts on the handsets (see page 52). | |
| • Moving the handset closer to the base. | |
The audio sounds weak. | • Moving the handset and/or base away from metal objects or appliances and try | |
| again. | |
| • Checking the telephone cord connection. If CHECK TEL LINE appears on the | |
No handsets can make or | handset display, the telephone cord may not be connected correctly (see page 9). | |
• Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see | ||
receive calls. | ||
page 7). | ||
| ||
| • Changing the dial mode (see page 11). | |
| • Checking the battery pack connection (see page 6). | |
A single handset can’t make | • Charging the battery for 15 to 20 hours. | |
• Moving the handset closer to the base. | ||
or receive calls (but other | ||
• Making sure the line is not in use. If an outside call is already using a line, you . | ||
handsets can). | ||
cannot use that line to make another outside call. | ||
| ||
| • Resetting the handset (see page 55). |
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