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TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The charge LED won’t illuminate | • Make sure the AC adapter is plugged into the base (or the charger |
when the handset is placed in | (for DSS2465 only)) and wall outlet. |
the cradle. | • Make sure the handset is properly seated in the cradle. |
| • Make sure the charging contacts on the handset and the base |
| (or the charger (for DSS2465 only)) are clean. |
The audio sounds weak | • Move the handset and/or base to a different location away from metal |
and/or scratchy. | objects or appliances and try again. |
| • Make sure that you are not too far from the base. |
Can’t make or receive calls. | • Check both ends of the base telephone line cord. |
| • Make sure the AC adapter is plugged into the base and wall outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Remove the base ID (see “Deregister the Base Setting” on page 22) and |
| register the handset to the base (see “Register the Handset” on page 56). |
| • Make sure that you are not too far from the base. |
| • If an outside call is already established, you may not be able to make another |
| outside call. |
Can’t make an internal call. | • Make sure that the receiving handset is not already in use. |
| • Make sure that the handset or the base is in the standby mode. |
| • When a handset is recording a conversation, an intercom call from or to the |
| base is not available. Make sure a handset is not recording a conversation. |
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