Troubleshooting, Symptom Suggestion | Uniden EXI2960, EXI2965

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom		Suggestion

The status LED won't light	•	Make sure the AC adapter is plugged into the base and wall outlet.
when the handset is placed	•	Make sure the handset is properly seated in base.
in the base.	•	Make sure the charging contacts on the handset and base are clean.
	•

The audio sounds weak	•	Make sure that the base antenna is in a vertical position.
and/or scratchy.	•	Move the handset and/or base to a different location away from
		metal objects or appliances and try again.
	•	Press chan to help eliminate background noise.
	•	Make sure that you are not too far from the base.

Can't make or receive calls.	•	Check both ends of the base telephone line cord.
	•	Make sure the AC adapter is plugged into the base and wall outlet.
	•	Disconnect the AC adapter for a few minutes, then reconnect it.
	•	Reset the digital security code (See page 27).
	•	Make sure that you are not too far from the base.

The handset doesn't ring or	•	The battery pack may be weak. Charge the battery on the base unit
receive a page.		for 15-20 hours.
	•	The handset may be too far away from the base unit.
	•	Place the base unit away from appliances or metal objects.
	•	Reset the digital security code (See page 27).

[ 30 ] A D D I T I O N A L I N F O R M AT I O N

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Uniden EXI2960, EXI2965 manual Troubleshooting, Symptom Suggestion

Contents

Page Welcome Features Contents Controls and Functions 12 to Read this First6 to Checking the Package Contents Do the following steps Setting up the PhoneChoose the best location Battery use time per charge Low Battery Alert Cleaning the Battery Charging ContactsConnect the base unit Contacts E T T I N G S TA R T E D Choose the dialing mode Standard wall plate mounting Setting the handset retainer clip for wall mountingMounting the Base Unit on a Wall Direct wall mounting Setting Caller ID Options Entering Your Area Code Handset On Base Making and Receiving CallsTerminology Adjusting the Handset Ringer and Earpiece Volume Tone Dialing Switch-overRinger tone and volume Earpiece volume Flash and Call Waiting Traveling Out-of-RangeSelecting a Different Channel Storing Phone Numbers and Names You have Steps for Entering Names and Special Characters If you make a mistake whileEntering a name Number of times key is pressed Memory dialing from Standby Mode Memory dialing from Talk ModeMaking Calls with Memory Dialing Display a Programmed Number Chain Dialing Editing a Stored Name and/or Phone Number Erasing a Stored Name and Phone Number 7Press select or delete Caller ID When the Telephone RingsYou must subscribe to Caller ID service to use this feature When the pointer is at ¨ Yes¨ When the pointer is at ¨ No¨ Viewing the Caller ID Message ListDeleting Information from the Caller ID List Deleting a Caller ID message Deleting all Caller ID names/numbers When the pointer is at ¨Yes¨When the pointer is at ¨No¨ Using the Caller ID List Long Distance calls and Area Code Setting/CancellationCalling a party from the Caller ID list Dial edit Storing Caller ID messages in Memory dialing Changing the Digital Security Code Information Additional Installing the Beltclip Headset InstallationTo a t t a c h t h e b e l t c l i p To re m ove t h e b e l t c l i p Maintenance Battery replacement and handlingWhen slightly dirty When very dirty Troubleshooting Symptom Suggestion AC Adapter Information Battery InformationGeneral Information At Uniden, we´ll take care of you Please do not Return this Product to the Place of Purchase Index K, L