Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
ADDITIONAL
Symptom
The status LED won’t light when the handset is placed in the base unit.
The audio sounds weak and/or scratchy.
Can’t make or receive calls.
The handset doesn’t ring or receive a page.
Severe noise interference
The Caller ID/CIDCW does not display.
Suggestion
•Make sure the AC adapter is plugged into the base unit and wall outlet.
•Make sure the handset is properly seated in the base unit.
•Make sure the charging contacts on the handset and base unit are clean.
•Press delete/channel during a call to help eliminate background noise.
•Make sure that the base unit antenna is in a vertical position.
•Move the handset and or base unit to a different location away from metal objects or appliances and try again.
•Make sure that you are not too far from the base.
•Check both ends of the base unit telephone line cord.
•Make sure the AC adapter is plugged into the base unit and wall outlet.
•Disconnect the AC adapter for a few minutes, then reconnect it.
•Reset the digital security code (See page 39).
•Make sure talk is pressed.
•The battery pack may be weak. Charge the battery on the base unit for 15 - 20 hours.
•The handset may be too far away from the base unit.
•Place the base unit away from appliances or metal objects.
•Reset the digital security code (See page 39).
•Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.
•Move to another location or turn off the source of interference.
•The handset was picked up before the second ring.
•The call was placed through a switch board.
•Call your local telephone company to verify your Caller ID service is current.
•Make sure that the CIDCW option is set to “CIDCW on” or “CW options”.
A D D I T I O N A L I N F O R M A T I O N [ 43 ]
INFORMATION
