Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline. See back cover page for contact information.

Symptom

 

Suggestion

The charge LED won’t

Make sure the AC adapter is plugged into the base or the charger (if you

illuminate when the handset is

 

have more than one handset) and wall outlet.

placed in the cradle.

Make sure the handset is properly seated in the cradle.

 

Make sure the charging contacts on the handset are clean.

The audio sounds weak.

Move the handset and/or base away from metal objects or appliances and

 

 

try again.

 

Make sure that you are not too far from the base.

Can’t make or receive calls.

Make sure that you are not too far from the base.

 

Make sure the line is not in use. If an outside call is already using a line,

 

 

you cannot use that line to make another outside call.

 

Check both ends of the base telephone line cord.

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

• Disconnect the AC adapter and reconnect.

 

Change the Digital Security Code (see page 70).

The handset doesn’t ring or

Make sure that you are not too far from the base.

receive a page.

Charge the battery in the handset for at least 15-20 hours by placing the

 

 

handset on the base or charging cradle.

 

Change the Digital Security Code (see page 70).

Severe noise interference.

Keep the handset away from microwave ovens, computers, remote control

 

 

toys, wireless microphones, alarm systems, intercoms, room monitors,

 

 

fluorescent lights, and electrical appliances.

 

Move to another location or turn off the source of interference.

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Uniden TRU9485 manual Common Issues, Symptom Suggestion