Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline. See back cover page for contact information.
Symptom |
| Suggestion |
The charge light won’t | • | Make sure the AC adapter is plugged into the charger and wall outlet. |
illuminate when the handset is | • | Make sure the handset is properly seated in the cradle. |
placed in the cradle. | • | Make sure the charging contacts on the handset are clean. |
The audio sounds weak. | • | Move the handset and/or base away from metal objects or appliances and |
|
| try again. |
| • | Make sure that you are not too far from the base. |
Can’t make or receive calls. | • | Make sure that you are not too far from the base. |
| • | Make sure the line is not in use. If an outside call is already using a line, |
|
| you cannot use that line to make another outside call. |
| • | Check both ends of the base telephone line cord. |
| • Make sure the AC adapter is plugged into the base and a wall outlet. | |
| • Disconnect the AC adapter and reconnect. | |
| • | Change the Digital Security Code (see page 68). |
The handset doesn’t ring or | • | Make sure that you are not too far from the base. |
receive a page. | • | Charge the battery in the handset for at least |
|
| handset on the base or charging cradle. |
| • | Change the Digital Security Code (see page 68). |
During power failure, can't | • | Make sure to use the base corded handset to make or receive a call. |
make or receive a call. | • | Make sure that TEL line cord is connected firmly. |
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