Troubleshooting

Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline (see the back cover for contact information).

When you have this

Try...

problem...

 

The charge LED won’t

• Checking the AC adapter connection (see page 7).

illuminate when the handset

Re-seating the handset in the cradle.

is placed in the cradle.

• Cleaning the charging contacts on the handsets (see page 51).

 

• Moving the handset closer to the base.

The audio sounds weak.

• Moving the handset and/or base away from metal objects or appliances and try

 

again.

 

• Checking the telephone cord connection. If CHECK TEL LINE appears on the

 

base or handset display, the telephone cord may not be connected correctly (see

No handsets can make or

page 9).

receive calls.

• Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see

 

page 7).

 

• Changing the dial mode (see page 11).

 

• Checking the battery pack connection (see page 6).

 

• Charging the battery for 15 to 20 hours.

A single handset can’t make

• Moving the handset closer to the base.

or receive calls (but other

• Making sure the line is not in use. If an outside call is already using a line, you .

handsets can).

cannot use that line to make another outside call.

 

• Resetting the handset (see page 54).

 

• Changing the handset to base code (see page 56).

Troubleshooting

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Uniden TRU9585 manual Troubleshooting, Common Issues, When you have this Try Problem