CHAPTER 4

Service and Support

Maintenance

PINpad 1000SE units have no user-serviceable parts. Unless otherwise

and Cleaning

instructed, do not, under any circumstances, attempt any service, adjustments, or

 

 

repairs on this unit.

 

 

To clean the unit, periodically use a clean cloth slightly dampened with water and

 

 

a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based

 

 

cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and

 

 

Documentation).

 

 

 

 

CAUTION

Never use thinner, trichloroethylene, or ketone-based solvents – they can

 

 

 

deteriorate plastic or rubber parts.

 

 

Because the PINpad 1000SE unit can be damaged by liquid, do not spray cleaners

 

 

or other solutions directly onto the keypad or display. Always apply the cleaner to a

 

 

cloth before cleaning the device.

 

 

 

 

Service

For PINpad 1000SE equipment failures that cannot be resolved by your help desk

Returns

or service department, contact one of the following hotlines for product service

 

 

and repair information:

 

 

NOTE

USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST

International – Contact your VeriFone representative

Before returning PINpad 1000SE unit(s) to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more PINpad 1000SE units for repair or replacement (U.S. customers only).

International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.

1 Gather the following information from the printed labels (see Figure 8) on the bottom of each PINpad 1000SE unit to be returned:

Product ID, including the model and part number. For example, “P003-160-01.”

Serial number (S/N xxx-xxx-xxx)

2 Within the United States, call VeriFone toll-free at 1-800-834-9133.

PINPAD 1000SE INSTALLATION GUIDE

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VeriFone 1000SE manual Service and Support, Maintenance, Cleaning, Returns