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VeriFone Vx510 manual VeriFone Service and Support, Return a Terminal or Smart Battery for Service

Models: Vx510

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CHAPTER 5

VeriFone Service and Support

Return a Terminal or Smart Battery for Service

For Vx5xx/Vx6xx terminal problems, contact your local VeriFone representative or service provider.

For Vx5xx/Vx6xx product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•International – Contact your VeriFone representative

Before returning a Vx5xx/Vx6xx terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx5xx/Vx6xx terminals, smart batteries, or sled modules for repair or replacement (U.S. customers only).

 

NOTE

International customers are advised to contact their local VeriFone representative

 

 

 

 

for assistance regarding service, return, or replacement of terminals or batteries.

 

 

 

To Return a Terminal

1 Get the following information from the printed labels on the bottom of each

for Service

Vx5xx/Vx6xx terminal, smart battery, or sled module to be returned:

 

 

•

Product ID, including the model and part number. For example,

 

 

 

“OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

 

 

•

Serial number (S/N xxx-xxx-xxx)

 

 

2 Obtain the MRA number(s) by completing one of the following:

 

 

a

Call VeriFone toll-free within the United States at 1-800-VeriFone and

 

 

 

follow the automated menu options.

 

 

 

• Select the MRA option from the automated message. The MRA

 

 

 

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

 

 

 

• Give the MRA representative the information you gathered in Step 1.

 

 

 

If the list of serial numbers is long, you can fax the list, along with the

 

 

 

information gathered in Step 1, to the MRA department at 727-953-

 

 

 

4172 (U.S.).

 

 

b

Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

 

 

 

• Include a telephone number where you can be reached and your fax

 

 

 

number.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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VeriFone Vx510 manual VeriFone Service and Support, Return a Terminal or Smart Battery for Service
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Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.