TROUBLESHOOTING GUIDELINES

Printer Paper Jam

Printer Paper Jam

If paper jams inside the printer:

Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.

Remove the damaged paper from the paper roll and clear the feed mechanism.

Install a roll of printer paper, as described in Install the Paper Roll.

If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.

WARNING

Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.

Peripheral

Device Does Not

Work

If any peripheral device (PINpad or smart card reader) does not work properly:

Check the power cord connection to the peripheral device.

Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.

The cable connecting the optional device to the Vx5xx/Vx6xx terminal serial port may be defective. Try a different serial cable. See Connect Optional Device(s).

If the problem persists, contact your local VeriFone representative.

Keypad Does Not Respond

If the keypad does not respond properly:

Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.

If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.

If the problem persists, contact your local VeriFone representative.

Transactions Fail To Process

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.

Ensure that you are swiping cards properly. With the Vx5xx/Vx6xx card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 30).

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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VeriFone Vx510 Peripheral Device Does Not Work, Printer Paper Jam, Keypad Does Not Respond, Transactions Fail To Process

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.