TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
•Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not work, proceed to Check the Telephone Line.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed prematurely.
•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Install/Replace MSAM Cards).
•Contact your VeriFone distributor or service provider.
•If the manual transaction does not process, proceed to Check the Telephone Line.
Check the Telephone Line
•Disconnect the telephone line from the Vx5xx/Vx6xx terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.
•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.
•If the telephone line works, contact your local VeriFone representative for assistance.
46OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE
