TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

•Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not work, proceed to Check the Telephone Line.

Check the Smart Card Reader

•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.

•Ensure that the card is inserted correctly and that the card is not removed prematurely.

•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Install/Replace MSAM Cards).

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not process, proceed to Check the Telephone Line.

Check the Telephone Line

•Disconnect the telephone line from the Vx5xx/Vx6xx terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

•If the telephone line works, contact your local VeriFone representative for assistance.

46OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

Page 45 Page 47
Page 46
Image 46
VeriFone Vx510 manual Check the Smart Card Reader
Page 45 Page 47

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.
Top Page Image Contents