VeriFone Vx810 manual Service and Support

CHAPTER 5

Service and Support

For Vx810 problems, contact your local VeriFone representative or service provider.

For Vx810 product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.

•International – Contact your VeriFone representative.

Service Returns Before returning the Vx810 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Vx810 for repair or replacement (U.S. customers only).

NOTE

International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.

1Gather the following information from the printed labels (see Figure 21) on the bottom of each Vx810 to be returned:

•Product ID, including the model and part number. For example, “m108-xxx-xx” and “PTID xxxxxxxx.”

•Serial number (S/N xxx-xxx-xxx).

2Within the United States, call VeriFone toll-free at 1-800-834-4366.

3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.

4Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).

•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”

•Include a telephone number where you can be reached and your fax number.

VX810 INSTALLATION GUIDE 27