Verilux CWST2RB manual Troubleshooting, The Issue, The Solution, The Problem

Troubleshooting

If problems occur with the device, which are not outlined in this Instruction Manual, contact Verilux® Customer Service at 1-888-544-4865. Any damage caused by an attempt to disassemble the ClearWave® Soothing Skin System will void the warranty.

	The Issue	The Problem	The Solution
	The audio signals: 5 fast beeps	Interchangeable Head is	Properly and fully
	The Information Display signals:		attach Head.
		not attached	See page 13 for
			instructions.
	The audio signals: 3 beeps
	Interchangeable Head Indicator Light displays:
		Head has no remaining	Call 1-800-454-4408
			to order a
		care cycles
			replacement head.
	The Information Display signals:
The treatment
cycle will not start	The audio signals: 3 fast beeps
	Interchangeable Head Indicator Light displays:
			Recharge the battery.
		The battery is low	See page 14 for
	The Information Display signals:		instructions.
	The audio signals: 10 beeps	The device needs	Set the device aside
	The Information Display signals:
		to cool down	and let it cool down.
Battery will not hold a charge		The battery needs to	Call 1-800-454-4408 to
		be replaced	order a replacement battery.
	Device will not turn on	The battery is dead	Charge battery
	The audio signals: 10 beeps
Device shuts off	The Information Display signals:	The device needs	Set the device aside
in cycle		to cool down	and let it cool down.

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