Troubleshooting
Before requesting service on your Verilux® lamp, please read the following:
•Make sure all power connectors, cords and plugs are inserted fully and securely.
•Be sure the bulb is securely seated into the socket (see page 8).
•Make sure there is power to the wall outlet or try another outlet.
PROBLEM | CHECK |
| SOLUTION | |
| Has the plug come | Insert plug securely into wall outlet. | ||
| loose? |
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Light Won’t | Is the bulb old? | Check bulb for blackening/darkening at bottom of spiral where it joins the | ||
Come On |
| base (an indicator of bulb life) and replace bulb. | ||
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| Is the bulb connected | Be sure the bulb is securely seated into socket, repeat the bulb | ||
| securely into socket? | installation process. | ||
| Is the bulb new? | Sometimes when a new bulb is turned on for the first time the tube will | ||
Blackening/Darkening |
| darken, but this will fade after a few minutes. | ||
Is the bulb old? | With older bulbs, darkening of the tube indicates end of bulb life (this | |||
at Ends of Bulb |
| doesn’t affect operation except to reduce the amount of light available | ||
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| since the phosphor in that area has become inactive). Bulb replacement | ||
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| is recommended. | ||
| Has the plug come | Insert plug securely into wall outlet. | ||
| loose? |
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Light Flickers | Is the bulb connected | Be sure the bulb is securely seated into the socket, repeat the bulb | ||
securely to the socket? | installation process. | CAUTION: | ALWAYS UNPLUG LAMP BEFORE | |
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| PERFORMING BULB REPLACEMENT OR INSTALLATION. | ||
| Is the lamp connected | Connect lamp plug only to wall outlet without dimmer switch. | ||
| to a dimmer switch? |
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WARNING: Do not block vents on ballast. Vents are necessary for proper function of the ballast; blocking them may cause overheating of the ballast and increase risk of fire.
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