Troubleshooting
Link LED is solid but I cannot connect to the Internet.
If you have a signal but can’t get online or obtain an IP address, the problem may be that there is a mismatch between the encryption key settings in your computer and wireless router (or access point)
Check the WEP key settings to see if they match. The key is
If issues persist even at close range, please contact Verizon Technical Support at
Data transfer is sometimes slow.
Wireless technology is
In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, to five to 10 feet away from the wireless router (or access point). Please see the section titled “Placement of your Wireless Networking Hardware for Optimal Performance” in this manual.
If issues persist even at close range, please contact Verizon Technical Support at
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