Troubleshooting
The name of your wireless network appears in “Available Networks”.
If the correct network name is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:
1.Click on the correct network name in the “Available Networks” list.
2.If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, please see “Securing your
3.Within a few seconds, the tray icon in the lower
If you are still unable to access the Internet after connecting to the wireless network, please contact Verizon Technical Support at
The name of your wireless network DOES NOT appear in the
list of “Available Networks”.
If the correct network name is not listed under “Available Networks” in the WNU, please attempt the following troubleshooting steps:
1.Temporarily move computer, if possible, to five to 10 feet away from the Wireless Router (or Access Point). Close the WNU and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions listed in the “Placement of your Wireless Networking Hardware for Optimal Performance” section on page 2.
2.Using a computer that is connected to the Wireless Router (or Access Point) via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page. For detailed instructions on accessing this page and changing settings, please see your Wireless Router’s (or Access Point’s) User Manual.
If you are still unable to access the Internet after completing these steps, please contact Verizon Technical Support
at
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