Troubleshooting
Signal strength is poor.
Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. As a result, the typical indoor range of your wireless devices will be between 100 to 200 feet. Note also that connection speed may decrease as you move farther from the wireless router (or access point). Please see the section titled “Placement of your Wireless Networking Hardware for Optimal Performance” in this manual.
If issues persist even at close range, please contact Verizon Technical Support at 888-604-5880.
Why are there two wireless utilities in my system tray? Which one should I use?
There are several features and advantages to using the WNU over the Windows XP Wireless Zero Configuration utility. We offer a site survey, detailed link information, and adapter diagnosis, to name a few.
It’s essential to know which utility is managing your adapter. We recommend using the WNU . To use the WNU , follow the steps on the next page:
