Warranty
Limited 3 Year Warranty
CFM Specialty Home Products warrants that this woodburning stove will be free of defects in material and workmanship for a period of three years from the date you receive it, except that the catalyst, thermostat assembly, handles, glass door panels, cement, and gasketing shall be warranted as described below.
Products will repair or replace, at its option, any part found to be defective upon inspection by a CFM Specialty Home Products Authorized Dealer. The customer must return the defective part or the stove, with shipping prepaid, to the Authorized Dealer or pay for any Authorized Dealer in-home travel fees or service charges for in-home repair work. It is the dealer's option whether the repair work will be done in the customer's home or in the dealer's shop. If, upon inspection, the damage is found to be the fault of the manufacturer, repairs will be authorized at no charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free of defects in material and workmanship for a period of one year from the date you receive it: The thermostat assembly, handles, glass door panels, cement, and gasketing. Any of these items found to be defective will be repaired or replaced at no charge, upon the return of the part with postage prepaid to a CFM Specialty Home Products Authorized Dealer.
Any part repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six (6) months, whichever is longer.
Exclusions & Limitations
1.This warranty is transferable; however, proof of original retail purchase is required.
2.This warranty does not cover misuse of the this stove. Misuse includes overfiring which will result if the stove is used in such a manner as to cause one or more of the plates to glow red. Overfiring can be identified later by warped plates and areas where the paint pigment has burned off. Overfiring in enamel fireplaces is identified by bubbling, cracking, chipping and discoloration of the porcelain enamel finish. CFM Specialty Home Products offers no warranty on chipping of enamel surfaces. Inspect your woodburning stove prior to accepting it for any damage to the enamel.
3.This warranty does not cover misuse of the stove as described in the Owner’s Guide, nor does it cover any stove which has been modified unless authorized by a CFM Specialty Home Products representative in writing. This warranty does not cover damage to the stove caused by burning salt saturated wood, chemically treated wood, or any fuel not recommended
Dutchwest Sequoia
in the Owner’s Guide.
4.This warranty does not cover a stove repaired by some- one other than a CFM Specialty Home Products Authorized Dealer.
5.Damage to the unit while in transit is not covered by this warranty but is subject to a claim against the common carrier. Contact CFM Specialty Home Products Authorized Dealer from whom you purchased your stove or CFM Specialty Home Products if the purchase was direct. (Do not operate the stove as this may negate the ability to process the claim with the carrier.)
6.Claims are not valid where the installation does not conform to local building and fire codes or, in their absence, to the recommendations in our Owner’s Guide.
7.The salt air environment of coastal areas, or a high-
humidity environment, can be corrosive to the porcelain enamel finish. These conditions can cause rusting of the cast iron beneath the porcelain enamel finish, which will cause the porcelain enamel finish to flake off. This warranty does not cover damage caused by a salt air or high-humidity environ- ment.
8.CFM Specialty Home Products shall have no obligation to enhance or update any unit once manufactured.
IN NO EVENT SHALL CFM SPECIALTY HOME PROD-
UCTS BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidential and consequential damages or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should contact a CFM Specialty Home Products Authorized Dealer or CFM Specialty Home Products if the purchase was direct with the following information:
1.Name, address, and telephone number of the pur-
chaser.
2.Date of purchase.
3.Serial number from the label on the back.
4.Nature of the defect or damage.
5.Any relevant information or circumstances, e.g., installation, mode of operation when defect was noted.
A warranty claim will then start in process. CFM Specialty Home Products reserves the right to withhold final approval of a warranty claim pending a visual inspection of the defect by authorized representatives.
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