Maintenance and Troubleshooting
46 Vidikron PlasmaView Owner’s Operating Manual
PRELIMINARY
5.2 Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may

encounter with the PlasmaView. If the suggested solutions fail to resolve the problem or if

you encounter an issue not described here, please contact your Vidikron dealer or Vidikron

Technical Support.

Table 5-1. Troubleshooting Chart

Symptom Possible Cause(s) Solution
The display does not turn on
after initial installation.
• The PlasmaView is not
plugged in or the AC outlet
is not active.
•The VHD Controller is not
plugged in or the AC outlet
is not active.
• The remote control
batteries have run out.
• The serial connection from
the VHD Controller to the
PlasmaView is incorrect.
• Ensure that the PlasmaView
is plugged in and that the
AC outlet is active.
• Ensure that the VHD
Controller is plugged in and
that the AC outlet is active.
• Replace the batteries.
• Ensure that the RS-232
output from the VHD
Controller is properly
connected to the RS-232C
input on the PlasmaView
(see Figure 3-3).
The PlasmaView and VHD
Controller are both on, but
there is no picture and
on-screen menus do not
appear.
• Faulty or incorrect video
connection between the
VHD Controller and the
PlasmaView.
• Ensure that the HDMI
output from the VHD
Controller is properly
connected to the DVI input
on the PlasmaView (see
Figure 3-3).
The display is on and menus
appear, but there is no picture.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to VHD
ControllerVHD Controller.
Image is too bright and/or
lacks definition in the bright
areas of the image.
• Contrast is set too high. • Lower the contrast setting.
Image appears “washed out”
and/or dark areas appear too
bright.
• Brightness is set too high. • Lower the brightness
setting.
Colors in the image are
swapped; for example, reds
appear blue or vice versa.
• The Red/Pr, Green/Y or
Blue/Pb outputs from the
source are connected to the
wrong inputs on the VHD
Controller.
• The Red, Green or Blue
(analog) outputs from the
VHD Controller are
connected to the wrong
inputs on the PlasmaView.
• Ensure that the source
outputs are connected to
the correct VHD Controller
input.
• Ensure that the VHD
Controller outputs are
connected to the correct
inputs on the PlasmaView.