Other Information

Troubleshooting

Please contact ViewSonic service team directly if you have questions, service needs, or require technical assistance related on the use of your television.

Contact ViewSonic Service Team at: http://www.ViewSonic.com

Or call our service team: United States 1-800-688-6688

Canada 1-866-463-4775

Problem

Possible Solution

No power

• Make sure the power cord is properly connected to the

 

LCD TV AC power socket.

 

• Make sure the AC power cord is properly connected to the

 

wall outlet.

 

• Make sure the DC power button is ON (Blue LED).

 

• Plug another electrical device (like a radio) to the power

 

outlet to verify that the outlet is supplying the proper voltage.

 

 

No picture

• The TV station may be experiencing problems. Try another

 

channel.

 

• The Cable TV signal may be scrambled or encoded. Please

 

contact your local cable operator.

 

• Make sure that connection to other components are correct

 

referring to the user guide.

 

• Make sure that setup has been done correctly after

 

connections.

 

• Make sure the correct input is selected and the input signal is

 

compatible.

 

 

Strange color, light color,

• Ensure that the video cable is securely connected.

or color misalignment

• The picture may appear dim in a brightly lit room.

 

• Adjust brightness, contrast, saturation (color), and tint

 

referring to the user guide.

 

• Check the input signal setting.

 

 

No sound

• Check your audio connections are properly connected

 

referring to the user guide.

 

• The MUTE button may have been pressed, try pressing this

 

button again.

 

• Check your audio settings, your TV audio may be set to

 

minimum.

 

• Press the Volume + (Up) button on the remote control.

 

 

Contact ViewSonic service team at: http://www.ViewSonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775

ViewSonic

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VT2430

ENGLISH

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ViewSonic VT2430 warranty Troubleshooting, Problem Possible Solution