Troubleshooting
PROBLEM | POSSIBLECAUSE AND/OR REMEDY |
Detergent left in | Compartment cover blocked: |
detergent compartment | The cover may not be opening because of |
| improperly loaded items. |
| Move dishes that may be blocking it. |
| Old detergent: |
| If detergent is hard or caked in the box, |
| throw away. Use only fresh detergent. Add |
| detergent just before starting the dishwasher. |
|
|
Cloudy film on | Too much detergent: especially in soft water. |
If vinegar or citric acid rinse doesn’t remove film, the | |
| cloudiness is “etching.” This is permanent. If you |
| have soft water, use the least amount (one |
| teaspoon) of recommended dishwasher detergent to |
| prevent etching. Use high quality dishwashing |
| detergent and rinse aid. Do not overload the |
| machine. Water should circulate freely to assure |
| adequate rinsing and draining. Dry without heat. |
Dishes not dry | |
| Allow more drying time when using |
| No rinse agent: |
| Fill rinse agent dispenser. Rinse agent helps dishes |
| to dry faster. |
| Plastic items: |
| Certain plastic materials are difficult to dry. |
| Plastics may need towel drying. |
| Improper loading or unloading: |
| Do not overload or nest items. Be sure all surfaces |
| drain well. Load items with concave bases so as |
| much water as possible can run off. Unload the |
| lower rack first. Water from dishes in the upper rack |
| may be spilling onto the lower rack. |
Chipping or breaking | Improper loading: |
of glassware | Do not overload. Load between prongs, not over |
| them. Glasses loaded over prongs are not |
| supported and may break. Make sure glassware is |
| secure. Always use upper rack for delicate items. |
| Use the light/china cycle. |
Unusual noise | Improper loading: |
| Utensils may not be secure or may have dropped |
| from the rack. Water may cause utensils to rattle. |
| Make sure everything is securely placed in |
| dishwasher. |
|
|
Product Care
Troubleshooting
PROBLEM | POSSIBLE CAUSE AND/OR REMEDY |
|
Dishwasher will not fill | Door open: |
|
| Check that door is firmly closed. |
|
| Controls: |
|
| Check that dishwasher is on. |
|
| Water feed line: |
|
| Check to see that the water feed line is not |
|
| crimped. |
|
| Water supply: |
|
| Be sure water is available and turned on. |
|
Water backs up in sink | Food waste disposer and trap: |
|
when dishwasher drains | Check disposer and trap at sink for blockage or |
|
| food particles. |
|
Water left in bottom | Dishwashing cycle not complete: |
|
near filters | Allow dishwasher to complete cycle. |
|
| Some water is normal. Water left in removable |
|
| coarse strainer is normal. |
|
Dishwasher will not drain | The drain hose is clogged/blocked: |
|
| Check to make sure there are no obstacles in |
|
| the hose where it connects to the water. Foreign |
|
| particles can get stuck in the entrance of the |
|
| connection line. Also, check to make sure that |
|
| the |
|
| to an inner diameter of at least 3/4” (1.9 cm). |
|
| The drain hose is kinked: |
|
| Check to make sure that there are no folds or |
|
| sharp bends in the drain hose. |
|
Odor in your dishwasher | If you are only running your dishwasher every 2 |
|
| to 3 days, bacteria in the food soil left on your |
|
| dishes will create an unpleasant odor. Use the |
|
| Rinse/Hold option in between cycles. To help |
|
| eliminate the odor, use a detergent with chlorine |
|
| bleach and an extra heat option with your cycle. |
|
| If large chunks of food soil are left on plates and |
|
| dishes, it may take several washes for them to |
|
| pass through the filtration system of the |
|
| dishwasher, thus causing food odor. Make sure |
|
| the dishwasher is cool; remove chunks of food |
|
| soil from filter area. Then run your dishwasher as |
|
| normal. |
|
| There are products that you can use to clean |
|
| your dishwasher such as Glisten, Dishwasher |
|
| Magic® and Lemi Shine. These products will |
|
| leave your dishwasher free of odor, spots, |
|
| deposits and hard water | Product |
|
| |
Dishwasher has a plastic | in a dishwasher safe measuring cup and place in | |
Your dishwasher may have parts that have a |
| |
smell | plastic odor to them. Place 2 cups white vinegar |
|
| the lower rack. Do not use detergent. Run the | Care |
| dishwasher through the longest cycle with an | |
|
| |
| extra heat option. Do not use heated dry. |
|
|
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