Troubleshooting

ICE and WATER

Problem

Possible Cause

What To Do

Ice forms in inlet

Water pressure is low

Water pressure must be

tube to ice maker

 

between 35 - 100 pounds

 

 

per square inch. A

 

 

minimum pressure of 35

 

 

pounds per square inch is

 

 

recommended for

 

 

refrigerators with water

 

 

filters.

 

Freezer temperature is

Adjust freezer controls.

 

too high.

Freezer is recommended to

 

 

be approximately 0oF (-

 

 

18oC)

Ice Maker is not

Ice maker arm is up.

Confirm ice maker arm is

producing ice

 

down. See Automatic Ice

 

 

Maker, p. 15

 

Household water supply

See water connection

 

 

is not reaching water valve.

procedure in installation

 

 

instructions.

 

 

Copper tubing has kinks.

Turn off water supply and

 

 

remove kinks. If kinks

 

 

cannot be removed,

 

 

replace tubing.

 

 

Ice bin is not installed

Reinstall Ice bin, p. 16.

 

properly.

 

 

 

Improper water valve

See water connection

 

was installed.

procedure in Installation

 

 

Instructions. Self piercing

 

 

and 3/16” saddle valves

 

 

cause low water pressure

 

 

and may clog the line over

 

 

time.*

Water filter indicator

Water filter needs to be

If filter is not available,

 

replaced.

replace with bypass filter.

 

 

See Water Filter, p. 21.

 

Filter indicator sensor

See Water Filter, p. 21.

*Manufacturer is not responsible for property damage due to improper installation or water connection.

Troubleshooting

ICE and WATER

Problem

Possible Cause

What To Do

Water flow is slower than

Water pressure is low

Water pressure must be

normal

 

between 35 - 100 pounds

 

 

per square inch. A minimum

 

 

pressure of 35 pounds per

 

 

square inch is recommended

 

 

for refrigerators with water

 

 

filters.

 

Improper water valve

Check water connection

 

installed.

procedure in installation

 

 

instructions. Self piercing

 

 

and 3/16” saddle valves

 

 

cause low water pressure and

 

 

may clog the line over time.*

 

Copper tubing has kinks

Turn off water supply and

 

 

remove kinks. If kinks cannot

 

 

be removed, replace tubing.

 

Water filter is clogged

Change water filter.

 

or needs to be changed.

See p. 20.

 

Water valve not opened

Open water valve completely

 

completely.

and check for leaks. The

 

 

min. flow at dispenser is

 

 

approximately 10 fluid oz. in

 

 

nine seconds with a new filter

 

 

in place or 10 fluid oz. in five

 

 

seconds without a filter

Dispenser water is not

Refrigerator has been

Allow approximately 12

cold

recently installed.

hours for water in

 

Water supply in

holding tank to chill.

 

holding tank has

 

 

depleted.

 

Water appears cloudy

Air or air bubbles

This is normal when

 

in water.

first using the

 

 

dispenser and will

 

 

disappear with use.

Particles in water

Carbon dust from

Initial water ejected

and/or ice cubes

water filter cartridge

through cartridge may

 

 

contain harmless carbon dust

 

 

flushed from cartridge. Will

 

 

disappear after the first few

 

 

uses.

 

Concentrations of

Particles are not

 

minerals in water will

harmful and naturally

 

form particles when

occur in water supplies.

 

becomes frozen and

 

 

melts.

 

 

 

 

40

41

Page 21
Image 21
Viking Freestanding Side-by-Side Refrigerator/Freezer manual Down. See Automatic Ice

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