Trouble shooting- Frequently asked questions
(VP2528V,VP9258V,VP6228V)
Question
There is no power to the Enclosure.
Answer
Check to ensure all AC power adapter connections are fitted firmly (power cable and converter cable).
Check fuse in
Question
My system does not recognise the external HDD.
Answer
Check Operating System and ensure latest service pack(s) are in use.
Check drivers are loaded (if using 98SE and ME).
Check cable connection to rear of external case and at USB port in PC/Notebook.
Question
Why do I get an error when installing CD writer: The set up file is invalid, corrupted or a virus has modified it. The installer/uninstaller must abort?
Answer
This error message can be caused by anti virus software running or a dirty disc.
Below are two solutions, (one for each issue) provided to workaround the problem:
(1)This error has been reported when the computer is running Windows 95/98/ NT and Norton Anti virus. Disable Norton Antivirus and then install your CD writer.
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