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Problem: The remote does not operate your device.
• Make sure the remote is in the correct mode by pressing
the corresponding device key (TV, SAT•CBL•STREAM, DVD,
DVR•AUX1, VCR•AUX2, AUDIO). This tells the remote which
device to operate.
• Remove any obstacles between the remote and the device. Make
sure you’re aiming the remote at the device’s IR sensor.
• Make sure the batteries are fresh and are properly installed.
Replace the batteries with two new AAA batteries, if necessary
(see the Battery Installation section).
Problem: The remote can’t be programmed to
operate your device.
• If you are testing the remote while programming it, you may be
too far away from the device or at a wrong angle. There must be
an unobstructed path between the remote and the IR sensor on the
device. Move closer and make sure you point the remote at the device
you’re trying to control.
• If you’re using the Direct Entry programming method to enter the
codes for your brand and the unit is still not functioning properly,
try the auto, brand, or manual search method.
• To control combo units, like TV/VCRs or TV/DVDs, you must
program the individual corresponding device keys to control each
part of the combo unit. Once programmed successfully, the TV key
controls the TV functions, and the DVD or VCR•AUX2 key controls
the DVD or VCR functions.
• Make sure the batteries are fresh and are properly installed.
Problem: The remote doesn’t perform commands
properly.
• Make sure the remote is in the correct mode by pressing
the corresponding device key (TV, SAT•CBL•STREAM, DVD,
DVR•AUX1, VCR•AUX2, AUDIO). This tells the remote which
device to operate.
• Make sure device is ready (for example, the DVD player has a disc
loaded).
• You may have pressed an invalid key for the mode the remote is
in.
• If you’re trying to enter a channel number directly, try pressing
the OK / ENTER key after entering the channel number as this is a
requirement of certain models and brands.
• There is a possibility that a programmed code may only be able
to control some of your device features (for example, only turns a
device on and off). To confi rm that the device key is programmed
with the correct code for maximum functionality, test the device.
Attempt to control a variety of the device’s functions with the
remote. If some of the features of your devices don’t work, try
programming the remote with a different code in the list using
the Direct Code Entry Method, until you fi nd the code that allows
the remote to control the majority of your device’s functions.
Different codes can provide different levels of functionality.
Problem: The POWER key does not illuminate when
you press a key.
• You may have pressed an invalid key for the mode the remote is
in.
• Make sure the remote is in the correct mode by pressing
the corresponding device key (TV, SAT•CBL•STREAM, DVD,
DVR•AUX1, VCR•AUX2, AUDIO). This tells the remote which
device to operate.
• Make sure the batteries are fresh and are properly installed.
Replace the batteries with two new AAA batteries, if necessary
(see the Battery Installation section).
Troubleshooting