TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■Is the cooktop wired properly? See the Installation Instructions for more information.
■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Cooktop will not operate
■Is the cooktop control set correctly? Touch the display area on the control panel to select a cooking surface before selecting a function.
■Is the “Control Lock” Cooktop Lockout set? See “Control Lock” section.
■Has the cooktop turned off by itself? The power off key was unintentionally touched. Press power key again. Reset the cooktop.
Excessive heat around cookware on cooktop
■Is the cookware the proper size? Use cookware about the same size as the surface cooking area. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
■Is the display flashing “Er” and numbers? If an “Er” and a series of numbers appear in the display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer service. See “Assistance or Service” section.
■Is the display flashing “F” or “C” and numbers? If “F” or “C” and a number are alternately flashing on the display, refer to the following table for possible solutions.
Error | Error | Solution |
Code |
|
|
|
|
|
Cooktop | An object, liquids | Thoroughly wipe or remove |
has | or soils are | any object on touch keys. |
turned off | putting pressure |
|
and is | on the control |
|
beeping | panel. |
|
every 10 |
|
|
seconds. |
|
|
|
|
|
F42, F43 | The power | Turn off the cooktop. Wait |
| voltage is too low | 5 seconds, then turn it back |
| or too high. | on. If this continues, contact a |
|
| qualified electrician. |
|
|
|
C81, C82, | The surface | The surface cooking area |
C83 | cooking area has | automatic shutoff was |
| overheated. | activated. Wait 5 minutes, for |
|
| it to cool down, then turn it |
|
| back on. |
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the cooktop control set to the proper heat level? See “Cooktop Controls” section.
■Is the cooktop level? Level the cooktop. See the Installation Instructions.
Display shows messages
■Is the “replace pan” animation showing in the display when you place a saucepan on an induction surface cooking area? See the “Pan Detection” section. Check that the saucepan is electromagnetic. Check that the diameter of the saucepan is large enough. Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it has become hot when used. Switch the surface cooking area off, then on again. If the display still does not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on.
■Is the Performance boost function display flashing and switching off? The Performance boost function operates the surface cooking area with the most power. During long cooking times, it is possible that the function will switch the surface cooking area off to protect the cooktop from overheating. You can continue to use the cooktop if the display is not flashing.
F12, F21, | Call customer service. See the |
F25, F36, | “Assistance or Service” |
F37, F40, | section. |
F47, F56,
F58, 560,
F61, F62,
F63, F64
Operational cooktop sounds
■Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of energy which is transmitted from the appliance to the cookware. This sound will quiet or go away when the power is turned down.
■Is there a crackling? This sound occurs when cookware is used which consists of different materials. The noise is caused by vibrations in the joint faces between the different layers. It may change depending on the amount and type of food being cooked.
■Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The cooktop is fitted with a fan which runs at various speeds according to the temperature detected. The fan may also continue to run even after the cooktop has been switched off, if the temperature it detects is too high.
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