HP Insight Diagnostics..............................................................................................................................

48

Keeping the system current .......................................................................................................................

48

Drivers .........................................................................................................................................

48

Subscriber's choice........................................................................................................................

48

Embedded SATA RAID feature ..................................................................................................................

49

Required hardware........................................................................................................................

49

Configuring the SATA RAID feature..................................................................................................

50

USB diskette and CD-ROM drives ....................................................................................................

53

Installing an operating system .........................................................................................................

54

Troubleshooting ..........................................................................................................................

55

Pre-diagnostic steps .................................................................................................................................

55

Important safety information............................................................................................................

55

Symptom information .....................................................................................................................

57

Preparing the server for diagnosis....................................................................................................

57

Common problem resolution ...........................................................................................................

58

Troubleshooting flowcharts .......................................................................................................................

61

Start diagnosis flowchart ................................................................................................................

61

General diagnosis flowchart ...........................................................................................................

62

Power-on problems flowchart ..........................................................................................................

64

POST problems flowchart ...............................................................................................................

66

OS boot problems flowchart ...........................................................................................................

68

Server fault indications flowchart .....................................................................................................

69

Hardware problems.................................................................................................................................

71

Power problems ............................................................................................................................

72

General hardware problems ...........................................................................................................

73

Internal system problems.................................................................................................................

75

System open circuits and short circuits ..............................................................................................

83

External device problems................................................................................................................

83

Audio problems.............................................................................................................................

84

Printer problems ............................................................................................................................

85

Mouse and keyboard problems .......................................................................................................

85

Modem problems ..........................................................................................................................

85

Network controller problems ...........................................................................................................

87

Software problems ..................................................................................................................................

89

Operating system problems ............................................................................................................

89

Operating system updates ..............................................................................................................

90

Restoring to a backed-up version .....................................................................................................

90

When to reconfigure or reload software ...........................................................................................

90

Linux operating systems..................................................................................................................

91

Application software problems ........................................................................................................

91

Firmware maintenance.............................................................................................................................

91

Types of ROM...............................................................................................................................

92

ROMPaq utility diskette or USB drive key..........................................................................................

92

ROMPaq Disaster Recovery ............................................................................................................

93

Current firmware versions ...............................................................................................................

93

Updating firmware ........................................................................................................................

94

Drivers .........................................................................................................................................

94

Battery replacement ....................................................................................................................

95

Regulatory compliance notices .....................................................................................................

96

Regulatory compliance identification numbers .............................................................................................

96

Federal Communications Commission notice...............................................................................................

96

Contents

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