12VISIONEER ONETOUCH 8920 SCANNER INSTALLATION GUIDE
IF THE SCANNER IS NOT PROPERLY CONNECTED
If the scanner icon on the Windows taskbar has a red “X” through it, the scanner is not properly connected.
Check for one of these possible problems:
•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the light still doesn’t come on, plug the power adapter into another electrical outlet.
•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.
•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.
Please see the Readme file in the PaperPort directory on your computer’s hard drive. The Readme file contains additional information that may help you diagnose problems connecting the scanner. Also see “Troubleshooting” on page 57 for more information.
