TROUBLESHOOTING 57
TROUBLESHOOTING
After I installed PaperPort, I got a blue screen and a Profiling Display error message. Why is this happening? PaperPort installs a driver for scanning and printing. Sometimes a conflict occurs between the PaperPort driver and another driver you may have on your computer. To resolve the conflict, remove the PaperPort driver from your SYSTEM.INI file and restart your computer. If the computer starts properly, that is a good sign that the conflict occurred.
You can also change your video driver to SVGA and reboot with our driver in the SYSTEM.INI file. This will help you tell if the video driver conflicts with the PaperPort driver.
Note: Windows stores the SYSTEM.INI file in the Windows directory.
During installation I got the error message: PaperPort Installation is not complete. What do I do? The installation procedure was not successful. You need to reinstall the PaperPort software.
I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do? You should close any other active applications so that additional memory is available. If you click continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad.” This allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the Import command in the File menu.
Sometimes the Scan Manager Pro disappears after I scan. What do I do? Usually the Scan Manager Pro stays in front of other open applications while you’re scanning, but some settings cause it to move behind the other applications after you scan. Minimize the other applications to see the Scan Manger Pro.
How do I uninstall PaperPort? See the next section, “How to Uninstall your Scanner” on page 58. Uninstalling does not delete your scanned items, and they remain in the PaperPort Data folder.
