from penetrating into the housing. Wipe the housing with a dry cloth after cleaning.
Troubleshooting Guide
If the HD Sound Bar System fails to operate, or the performance changes dramatically, check the operation in accordance with the following instructions. Remember to check the peripherals to pinpoint the source of the problem. If the HD Sound Bar System still fails to perform as expected, contact the VIZIO for assistance by calling
Problem
No power.
No sound.
No sound on Optical In
Buzzing or humming
Settings are lost
Solution
Make sure AC power cords are securely connected to the AC sockets and to the AC receptacles on the AC/DC Adapters.
Make sure the power LED’s on the AC/DC adapters are glowing green.
Plug another electrical device (like a radio) to the power outlet to verify that the outlet is supplying power.
Press the Power button on the remote control or the top of the HD Sound Bar System.
Press the Volume + (Up) button on the remote control or the top of the Sound Bar.
Press MUTE on the remote. If the source device has a mute function, check to make sure it is not engaged.
Press the INPUT button on the remote control or the top of the HD Sound Bar System to cycle through the inputs.
The source device may be set to AC3 (Dolby Digital) output. SRS
Make sure that both ends of the audio cables are connected securely. Test on an alternate device or replace the audio cable.
Test the device and cable on an alternate input on the HD Sound Bar System.
When the Speaker Bar is powered off, settings are retained except when the AC power is removed. To keep settings, Leave AC/DC power adapters connected to AC. Otherwise, they will return to initial values.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email: techsupport@vizio.com
Tel: (877) | Fax: (949) |
Hours of operation: Monday - Friday: 6 am to 9 pm | |
Saturday – Sunday: 8 am to 4 pm | |
Version 1/19/2009 | 23 |
www.VIZIO.com
