If your Internet connection works, but you don't hear a dial tone or a voice recording:
1.Be sure your phone is plugged in to the Green Phone Port 1 on the rear panel of the Vonage Device, and that it is disconnected from the wall jack that a traditional phone uses.
2.Reset all of your equipment as described on page 10. After you reset all your equipment, pick up your telephone handset to listen again for a dial tone.
If you hear a voice recording instructing you to connect your phone to the Green Phone 1 Port:
1.Hang up your phone.
2.Confirm that the phone cord is firmly plugged into the Green Phone Port 1, and listen again for a dial tone.
If you need to change the router settings of your new Vonage® Device, or would like to set up security for your new wireless network:
1.Log into the user interface of the Vonage Device by typing http://192.168.15.1 into your computer’s Internet browser address bar. (The computer that is connected, wired or wirelessly, to the Vonage Device.)
2.The login page will open. Type in the following:
•Username: router
•Password: router
Click on Log In
If you’re still having trouble, please call
In Canada, call 1-877-272-0528.
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