![Downtime is Not An Option](/images/new-backgrounds/71261/712615x1.webp)
Downtime is Not An Option
Your Vornado
Free Repair or Replacement
We believe in taking full responsibil- ity for manufacturing defects – so we'll resolve any issue arising from defective product during the warranty period – free of charge. If the dam- age is not covered by the warranty, or if the product is out of warranty, we'll promptly notify you before proceed- ing, to ensure you're aware of any costs that may arise.
Free Shipping – Both Ways*
Call in or visit www.vornadocommercial.com to initiate your return shipment. We'll send a prepaid shipping label to get the process started, and cover the costs of returning the unit to you with Standard Ground Shipping.
24 Hour Turnaround**
Once the product is received and inspected by our technicians, you will be contacted with confirmation of warranty repair service or a repair estimate. Once service is authorized, we will turn around your repair or schedule a full replacement within 24 hours.
*Standard Ground Shipping is Free during warranty coverage with product registration. Standard shipping fees will apply to
**Once service is authorized, Vornado will repair and ship your product within 24 hours. If there is a service fee, we will arrange quick payment with you in order to expedite the return of your product. Payment must be received before shipment.
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