VTech CS5123 user manual Charge light is off in this section

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the telephone base correctly. The handset CHARGE light
charge in the handset		should be on.
or the handset battery	•	Remove the battery from the handset and then re-install it in the handset. Put the handset
does not accept		back to the telephone base and charge for 16 hours.
	•	If the handset is in the telephone base but the handset CHARGE light is not on, see The
charge.
		charge light is off in this section.
	• It may be necessary to purchase a new battery. Please see the Battery section of this user’s
		manual (page 45).
	• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
		(page 58) for further instruction.
The CHARGE light is	•	Clean the charging contacts on the handset(s) and telephone base each month using a pencil
off.		eraser or a dry non-abrasive fabric.
	•	Make sure the power adapter and telephone line cords are plugged in correctly and
		securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the handset and telephone base to reset.
	• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
		(page 58) for further instruction.

48 www.vtechphones.com