VTech CS5123 user manual Dial or store from the call log

Troubleshooting

Problem	Suggestion
The system does	• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
not receive caller ID,		company.
or the system does	• The caller may not be calling from an area which supports caller ID.
not display caller ID	•	Both you and the caller’s telephone companies must use equipment which are compatible
during call waiting.		with caller ID service.
	•	If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
		telephone lines, you must install a DSL filter between the telephone base and the telephone
		wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
		Please contact your DSL service provider for more information about DSL filters.
Caller ID entries do not	• Although the call log entries you receive have 10 digits, (the area code plus the seven-digit
match the numbers I		number,) in some areas, you may need to dial only seven digits, or a 1 plus the seven digits,
need to dial.		or a 1 plus the area code plus the seven digits. You can change the number of digits that you
		dial or store from the call log.
	• While reviewing the call log, press # repeatedly to display these dialing options for local and
		long distance numbers before dialing or saving the telephone number.
The answering system	• Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after		ANS ON/OFF key should be lit.
the number of rings to	• If toll saver is activated, the number of rings changes to two when there are new messages
which I programmed it.		waiting (see page 33).
	• If the memory is full or if the answering system is off, the system will answer after ten rings.
	• In some cases, the answering system will be affected by the ringing system used by the local
		telephone company.

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