Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511. In Canada go to www.vtechcanada.com or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.

Problem

Suggestion

My telephone does not

• Make sure the battery is installed and charged correctly (see pages 2 and 27). For optimum

work at all.

daily performance, return the cordless handset to the telephone base after use.

 

• Make sure the power adapter is securely plugged into an outlet not controlled by a wall

 

switch.

 

• Make sure the telephone line cord is plugged firmly into the telephone base and the modular

 

wall jack.

 

• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow

 

up to one minute for the cordless handset and telephone base to synchronize.

 

• Charge the battery in the cordless handset for at least 16 hours.

 

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

 

a new battery.

 

• Disconnect the telephone base from the modular jack and plug in a working telephone. If this

 

telephone does not work, the problem is probably in the wiring or the local service. Call the

 

local telephone company.

Low Battery is

• Place the handset in the telephone base for recharging.

displayed on screen.

• Remove and re-install the battery and use it normally until fully discharged, then recharge the

 

handset on the telephone base for 16 hours.

 

• If the above measures do not correct the problem, the battery may need to be replaced.

 

 

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VTech I6717 important safety instructions Troubleshooting, Problem Suggestion