VTech I6717 important safety instructions Troubleshooting, Problem Suggestion

Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511. In Canada go to www.vtechcanada.com or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.

Problem	Suggestion
My telephone does not	• Make sure the battery is installed and charged correctly (see pages 2 and 27). For optimum
work at all.	daily performance, return the cordless handset to the telephone base after use.
	• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
	switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
	wall jack.
	• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow
	up to one minute for the cordless handset and telephone base to synchronize.
	• Charge the battery in the cordless handset for at least 16 hours.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
	a new battery.
	• Disconnect the telephone base from the modular jack and plug in a working telephone. If this
	telephone does not work, the problem is probably in the wiring or the local service. Call the
	local telephone company.
Low Battery is	• Place the handset in the telephone base for recharging.
displayed on screen.	• Remove and re-install the battery and use it normally until fully discharged, then recharge the
	handset on the telephone base for 16 hours.
	• If the above measures do not correct the problem, the battery may need to be replaced.

28 www.vtechphones.com