Troubleshooting
Problem | Suggestion | |
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I cannot dial out. | • | Make sure you have a dial tone before dialing. The handset may take a second or two to find the |
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| base and produce a dial tone. This is normal. Wait an extra second before dialing. |
| • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or | |
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| touch tone). Refer to the dial mode section of this user’s manual. |
| • If the other phones in your home are having the issue, the problem is in your wiring or local service. | |
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| Contact your local telephone company. |
| • Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone | |
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| not to dial out properly. If you cannot eliminate the background noise, first try muting the handset before |
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| dialing, or dialing from another room in your home with less background noise. |
UNABLE TO | • | Move the handset closer to the base. You might have moved out of range. |
CALL TRY | • | If the handset is in its base and the charging light does not light, refer to the Charge light is off |
AGAIN displays |
| section in this troubleshooting guide. |
on my handset. | • | Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow |
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| up to one minute for the handset and base to reset. |
| • | Other electronic products can cause interference with your cordless phone. Try installing your |
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| phone as far away from these types of electronic devices as possible: wireless routers, radios, |
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| radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, |
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| kitchen appliances and other cordless phones. |
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The battery does | • | Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset |
not hold a charge. |
| to its base when not in use. |
| • | You may need to purchase a new battery, please refer to the Batteries section of this user’s |
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| manual. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for | |
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| further instruction. |
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30 | www.vtechphones.com |
