Troubleshooting
Problem | Suggestion |
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If you subscribe to | • If you hear noise during conversations and/or your caller ID features aren’t functioning properly, |
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DSL service | install a noise filter to the telephone line between the base unit and the telephone line jack. Contact |
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| your DSL provider to obtain a noise filter. |
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I get noise, static, | • Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal |
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or weak signal | radios to communicate. The radios may interfere with one another. You can improve the performance of your |
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even when I’m | cordless phones and your router by: |
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near the base. | a. positioning your new phone as far away as possible from any other existing cordless telephone system that |
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| is already installed in your home to avoid the two systems interfering with each other. |
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| b. positioning your telephone base as far as possible from your router, computer or any other computer |
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| devices. |
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| c. selecting channels four through 10 for your router (refer to your router’s user manual for more information). |
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| • Other electronic products can cause interference with your cordless phone. Try installing your phone as far |
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| away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, |
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| cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless |
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| phones. |
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| • Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while |
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| the microwave is running. Do not install this phone in the same outlet or near the microwave. |
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| • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a |
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| different location. If this solves the problem, |
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| use a different surge protector. |
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| • Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area. |
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| • If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact |
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| your local telephone company (charges may apply.) |
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| www.vtechphones.com | 31 | |
Additional information
