Troubleshooting
If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at
Problem | Suggestion |
|
When attempting to | • Pick up the handset in the main telephone base, press | to go off hook, and press OFF to |
hang up.. Begin |
| |
light is on steadily.. |
|
|
My telephone doesn’t | • Make sure the power cord is plugged in.. |
|
work at all.. | • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall | |
| jack.. |
|
| • Disconnect the charger adapter for a few minutes, and then reconnect it.. | |
| • Charge the battery in the handset for at least 16 hours.. For optimum daily performance, return | |
| the handset to its charger when not in use.. |
|
| • Reset the telephone base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it | |
| back in.. Allow up to one minute for the handset and telephone base to reset.. | |
| • You may need to purchase a new battery.. Please refer to the Batteries section of the system’s | |
| user’s manual.. |
|
I cannot get a dial | • Try all the suggestions above.. |
|
tone.. | • If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your | |
| handset.. |
|
| • Move the handset closer to the telephone base.. You might have moved out of range.. | |
| • Your telephone line cord might be malfunctioning.. Try installing a new telephone line cord.. | |
| • If the previous suggestions do not work, disconnect the telephone base from the telephone | |
| jack and connect a different telephone.. If there is no dial tone on that telephone either, the | |
| problem is in your wiring or local service.. Contact your local telephone company.. | |
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24 | www.vtechphones.com |
