TROUBLESHOOTING

Check

Problem

Cure

 

 

 

Burner burns with a yellow or orange flame, in

Inspect burner for possible obstructions.

Clean burner.

conjunction with the smell of gas.

 

(See Section “Maintenance”)

 

 

 

Burner does not light, or flame is low.

Is LP fuel low or empty?

Replace LP cylinder.

 

 

 

 

Is fuel hose bent or kinked?

Straighten fuel hose.

 

 

 

 

Does the burner light with a match?

If you can light the burner with a match, then check the

 

 

ignition system.

 

 

 

 

Is the hose to burner tube connection properly

Connect the gas hose to the burner tube using the metal

 

secured?

retaining clip provided.

 

 

m DANGER: Do not use the gas ignition feature if

 

 

the retaining clip is missing. A missing retaining

 

 

clip can cause serious bodily injury or death, and

 

 

damage to property.

 

 

Contact Customer Service for a replacement retainer clip.

 

 

 

Burner flame pattern is erratic.

Is burner clean?

Clean burner.

 

 

(See Section “Maintenance”)

 

 

 

Burner does not ignite when you push the igniter

Be sure that there is gas flow to the burners by

If match lighting is successful, the problem lies in the

button.

attempting to match light your burners. Refer to

ignition system. Refer to “ELECTRONIC IGNITION

 

“MANUAL IGNITION”.

SYSTEM OPERATION”.

 

 

 

 

Is there a fresh battery installed?

Verify that the battery is in good condition and installed

 

 

correctly. Refer to “ELECTRONIC IGNITER INSPECTION”.

 

 

 

 

Are the wires connected properly to the ignition

Be sure that wires are correctly inserted into terminals on

 

module?

ignition box. Refer to “ELECTRONIC IGNITION SYSTEM

 

 

OPERATION”.

 

 

 

 

Is there plastic wrapping around the new

Remove plastic wrapping.

 

battery?

 

 

 

 

Timer does not work.

Is there a fresh battery installed?

Verify that the battery is in good condition and installed

 

 

correctly. Refer to “TIMER OPERATION”.

 

 

 

Inside of lid appears to be “peeling.” (Resembles

What you are seeing is baked-on grease that has

Clean thoroughly.

paint peeling.)

turned to carbon and is flaking off.

(See Section “Cleaning”)

 

THIS IS NOT A DEFECT.

 

 

 

 

If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log onto www.weber.com®.

www.weber.com® 21

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Weber PERFORMER PLATINUM manual Troubleshooting