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Compaq AMC20493-KT5 manual Troubleshooting and Maintenance, Reference Information

Models: AMC20493-KT5

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Troubleshooting and Maintenance

Replacing the Hard Drive	61
To replace the hard drive	61
To replace the hard drive holder	62
To prepare a new hard drive	63
Troubleshooting and Maintenance	65
Troubleshooting Your Notebook	66
Audio problems	66
CD-ROM and DVD problems	67
Display problems	68
Hard drive problems	69
Heat problems	69
Infrared problems	70
Keyboard and pointing device problems	70
Local area network (LAN) problems	71
Memory problems	72
Modem problems	72
PC Card (PCMCIA) problems	75
Performance problems	75
Power and battery problems	76
Printing problems	78
Serial, parallel, and USB problems	79
Startup problems	80
Wireless problems	81
Configuring the Notebook	83
To run the BIOS Setup utility	83
To change video memory settings using BIOS Setup utility	86
Reinstalling and Updating Software	87
To replace a damaged QuickRestore System Recovery CD	87
Reference Information	89
Modem Reference Information	90
Modem Reference (Conexant)	90
Safety Information	97
Power cords	97
Battery safety	98
Laser safety	98
LED safety	99
Mercury safety	99
Exposure to radio frequency radiation	100

Reference Guide

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Compaq AMC20493-KT5 manual Troubleshooting and Maintenance, Reference Information

Contents

Reference Guide Compaq Notebook SeriesReference Guide Second Edition March Part Number cord that meets the requirements of ACA Technical Standard TS008 Important Safety Informationiv Reference Guide Software Product License AgreementOWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Contents Getting Started with Your NotebookBasic Operation Batteries and Power Management Modem and Network ConnectionsAdd-On Devices Reference Information Troubleshooting and MaintenanceIndex x Reference GuideReference Guide Getting Started with Your NotebookIdentifying Parts of the Notebook Front panel and right panel componentsIdentifying Parts of the Notebook Getting Started with Your Notebook Identifying Parts of the NotebookReference Guide 4 Reference Guide Left panel and back panel componentsGetting Started with Your Notebook Identifying Parts of the NotebookIdentifying Parts of the Notebook Getting Started with Your NotebookReference Guide PC Card and CardBus slot and buttons6 Reference Guide Bottom panel componentsReset button Battery latch4 RAM memory cover 5 Docking port select models only 6 Reset button 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts insideGetting Started with Your Notebook Identifying Parts of the Notebook3 Battery status 1 Power modeStatus lights 2 Hard drive activity1 Caps Lock On Caps Lock is active Identifying Parts of the NotebookSetting Up Your Notebook Step 1 Insert the batterySetting Up Your Notebook Setting Up Your Notebook Step 2 Connect AC powerSetting Up Your Notebook Step 3 Connect a phone lineStep 5 Set up Windows Step 4 Turn on the notebookSetting Up Your Notebook Reference Guide Basic OperationDefault power settings Operating Your NotebookOperating Your Notebook To reset the notebook To change the boot deviceOperating Your Notebook 3 TouchPad on-off button and indicator light To use the TouchPadOperating Your Notebook Basic Operation To use the function hot keysOperating Your Notebook Reference GuideTo use the One-Touch buttons To program a One-Touch buttonOperating Your Notebook To use the Windows and Applications keys To use the ALT GR keyOperating Your Notebook Using CDs or DVDs Using CDs or DVDsTo insert or remove a CD or DVD could stop responding and you could lose dataTo play DVD movies To create or copy CDsUsing CDs or DVDs Securing Your Notebook To set up password protectionTo lock your notebook Securing Your NotebookTo attach a security cable To protect against virusesSecuring Your Notebook you match the drive password, you can change the notebook and drive When you enable the hard drive lock, the current BIOS user passwordpassword. If you forget the password, you cannot recover your data To lock the hard driveTo protect your hard drive Taking Care of Your NotebookTo maintain your notebook Taking Care of Your NotebookTo clean your notebook To safeguard your dataTo extend the life of the display Taking Care of Your NotebookReference Guide Batteries and Power ManagementHow the notebook manages power automatically Managing Power ConsumptionManaging Power Consumption information that was not saved will be lostChanging timeout settings and creating power schemes unsaved data if the notebook battery runs down completelyManaging Power Consumption To check battery status Using Battery PowerUsing Battery Power From the battery status lightTo recharge the battery To respond to a low-battery warningTo get the most from your batteries Using Battery PowerUnplug the AC adapter when the notebook is not in use Using Battery PowerReference Guide Modem and Network ConnectionsUsing the Modem Using the Modemyour telephone line type prior to connecting your phone line To change your modem settings Special restrictions in certain countriesUsing the Modem Connecting to a Local Area Network LAN Connecting to a Local Area Network LANMaking Wireless Network Connections select models only Making Wireless Network Connections select models onlyConnecting to an existing wireless network To prepare for connectionsMaking Wireless Network Connections select models only Creating a New Notebook-to-Notebook Network Ad Hocpurchase a license before using the wireless function To turn wireless communication on and offthe individual wireless functions Turning on communication and making a connectionMaking Wireless Network Connections select models only Turning off communication and ending a connectionTo turn Bluetooth communication on and off Making Wireless Bluetooth Connections select models onlyMaking Wireless Bluetooth Connections select models only authorization before turning on your notebook wireless networkingTo prepare for Bluetooth connections Turning off Bluetooth communicationMaking Wireless Bluetooth Connections select models only Sharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP Making Wireless Bluetooth Connections select models onlyReference Guide Add-On DevicesConnecting PC Cards Connecting External DevicesConnecting External Devices To insert or remove a PC CardConnecting External Devices Removing a PC Cardaudio recorder To connect an audio deviceof these jacks may damage the notebook audio ports on your notebookAdjusting monitor resolution and other settings Connecting an external monitorTo use an external monitor Connecting External DevicesUsing dual display mode To connect an IEEE 1394 device select models onlyConnecting External Devices To connect an infrared device select models only Using the infrared portPrinting to an infrared printer Transferring files through an infrared connectionConnecting External Devices To use a port replicator select models onlyTo dock to the port replicator corresponding port on the port replicator is ignoredConnecting External Devices 56 Reference Guide To undock from the port replicatorConnecting External Devices Add-On DevicesTo install a RAM expansion module Installing Additional RAM MemoryInstalling Additional RAM Memory back of the notebook5. Replace the cover 6. Insert the battery Installing Additional RAM MemoryTo remove a RAM expansion module of the notebookInstalling Additional RAM Memory Installing Additional RAM Memory 60 Reference Guide5. Pull the board out of the connector 6. Replace the cover 7. Insert the batteryReplacing the Hard Drive To replace the hard driveReplacing the Hard Drive Replacing the Hard Drive To replace the hard drive holderReplacing the Hard Drive To prepare a new hard driveReference Guide Troubleshooting and MaintenanceAudio problems Troubleshooting Your NotebookTroubleshooting Your Notebook If no sound is audibleIf you can’t boot from a CD or DVD CD-ROM and DVD problemsIf you get a Region Code error when playing a DVD movie If you hear a loud high-pitched whine feedback from the speakersIf a DVD movie doesn’t fill the screen Display problemsIf the notebook can’t find Wordpad.exe after inserting a CD If the notebook is on, but the screen is blankHeat problems Hard drive problemsIf the notebook hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseKeyboard and pointing device problems Infrared problemsIf you have problems with infrared communications If the pointer is difficult to controlIf a PS/2 scroll mouse doesn’t work Local area network LAN problemsIf the built-in network adapter doesn’t connect to the LAN If you can’t browse the Network Neighborhood or My Network PlacesModem problems Memory problemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials incorrectly If the modem doesn’t dial or no dial tone is detectedIf the modem dials but doesn’t connect If the modem isn’t detectedIf the modem dials but you can’t hear it If the modem causes an ERROR messageIf the modem connects, but transferred data is bad If the modem doesn’t faxPerformance problems PC Card PCMCIA problemsIf the notebook doesn’t recognize a PC Card If a network PC card stops communicating properlyIf the notebook stops responding Power and battery problemsIf the notebook turns off immediately after it turns on If the notebook keeps beepingIf the Time Remaining for the battery is not correct If the battery does not chargeIf the notebook has a short operating time Troubleshooting Your NotebookIf the notebook doesn’t enter Standby mode as expected Printing problemsIf the notebook doesn’t enter Hibernation as expected If a serial or parallel printer doesn’t printIf a serial mouse doesn’t work Serial, parallel, and USB problemsIf a serial modem does not work properly If the serial or parallel port is not workingIf the notebook doesn’t respond when you turn it on Startup problemsIf the notebook won’t boot from battery power If the notebook will not boot from the diskette driveIf you have problems with wireless 802.11 communication Wireless problemsIf you cannot connect to a particular notebook on the network Troubleshooting Your NotebookIf your notebook cannot detect a certain Bluetooth device If your notebook cannot detect any Bluetooth devicesIf you can connect, but the network is slow Troubleshooting Your NotebookConfiguring the Notebook To run the BIOS Setup utilityConfiguring the Notebook Troubleshooting and Maintenance 84 Reference GuideConfiguring the Notebook SettingTroubleshooting and Maintenance Boot MenuConfiguring the Notebook SettingConfiguring the Notebook To change video memory settings using BIOS Setup utilityReinstalling and Updating Software To replace a damaged QuickRestore System Recovery CDReinstalling and Updating Software Reference Guide Reference InformationModem Reference Information Conexant AT Commands Advanced Users OnlyModem Reference Conexant Modem Reference InformationCommand Conexant AT Commands Advanced Users OnlyReference Information Modem Reference InformationConexant AT Commands Advanced Users Only 92 Reference GuideCommand Reference InformationCommand Conexant AT Commands Advanced Users OnlyReference Information Modem Reference InformationFAX Class ECC Commands94 Reference Guide Conexant AT Commands Advanced Users OnlyConexant AT Commands Advanced Users Only Voice CommandsCommand AT* CommandsSelected Result Codes Conexant Modem Reference Information S-Registers Conexant96 Reference Guide DefaultSafety Information Power cordsSafety Information Battery safety Laser safetySafety Information LED safety Mercury safetySafety Information Safety Information Exposure to radio frequency radiationU.S.A Regulatory InformationRegulatory Information Connections to Peripheral DevicesRegulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for detailsCanada Declaration of Conformity U.S.ARegulatory Information Regulatory Information European UnionItaly Indoor or outdoor use in a public area requires a user license Regulatory InformationJapan Telecommunications Approval Japan106 Reference Guide Reference InformationPTC200 2.11.1 6 & 7 Compliance Testing Functional tests New ZealandReference Information Regulatory InformationRussia InternationalRegulatory Information Reference Information SafetyRegulatory Information Reference Guide110 Reference Guide IndexReference Guide QuickRestore System Recovery112 Reference Guide