Serial, parallel, and USB problems | Compaq AMC20493-KT5 instruction

Serial, parallel, and USB problems

Troubleshooting and Maintenance

Troubleshooting Your Notebook

Serial, parallel, and USB problems

If a serial mouse doesn’t work

•Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.

•Make sure the port connection is secure.

•Restart the notebook. Select Start > Turn Off Computer > Restart.

•Check mouse settings in Control Panel. Select Start > Control Panel > Printers and Other Hardware > Mouse.

•Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter.

•Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT).

If a serial modem does not work properly

•Make sure the port connection is secure.

•Use the Modem troubleshooter in Windows Help. Select Start > Help and Support.

•In Control Panel, open Phone and Modem Options, and check the modem settings.

•Disable the internal modem:

1.Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System.

2.Select Modem to list the current modem devices.

3.Select the internal modem, then select the option to disable the modem.

•Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT).

If the serial or parallel port is not working

•Make sure the port connection is secure.

•Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT).

Reference Guide 79

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Compaq AMC20493-KT5 Serial, parallel, and USB problems, If a serial mouse doesn’t work, Troubleshooting Your Notebook

Contents

Compaq Notebook Series Reference Guide Reference Guide Second Edition March Part Number Important Safety Information cord that meets the requirements of ACA Technical Standard TS008 Software Product License Agreement iv Reference Guide OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Basic Operation ContentsGetting Started with Your Notebook Add-On Devices Batteries and Power ManagementModem and Network Connections Troubleshooting and Maintenance Reference Information x Reference Guide Index Getting Started with Your Notebook Identifying Parts of the Notebook Identifying Parts of the NotebookFront panel and right panel components Reference Guide Left panel and back panel components 4 Reference Guide PC Card and CardBus slot and buttons Reset button Bottom panel components6 Reference Guide Battery latch 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside 4 RAM memory cover 5 Docking port select models only 6 Reset button Status lights 1 Power mode3 Battery status 2 Hard drive activity 1 Caps Lock On Caps Lock is active Setting Up Your Notebook Setting Up Your NotebookStep 1 Insert the battery Step 2 Connect AC power Step 3 Connect a phone line Step 5 Set up Windows Step 4 Turn on the notebook Basic Operation Operating Your Notebook Default power settingsOperating Your Notebook To reset the notebook To change the boot device 3 TouchPad on-off button and indicator light To use the TouchPad Does this To use the function hot keysThis hot key To use the One-Touch buttons To program a One-Touch button To use the Windows and Applications keys To use the ALT GR key To insert or remove a CD or DVD Using CDs or DVDsUsing CDs or DVDs could stop responding and you could lose data To play DVD movies To create or copy CDs To lock your notebook To set up password protectionSecuring Your Notebook Securing Your Notebook To attach a security cable To protect against viruses password. If you forget the password, you cannot recover your data When you enable the hard drive lock, the current BIOS user passwordyou match the drive password, you can change the notebook and drive To lock the hard drive To maintain your notebook Taking Care of Your NotebookTo protect your hard drive Taking Care of Your Notebook To extend the life of the display To safeguard your dataTo clean your notebook Batteries and Power Management Managing Power Consumption Managing Power ConsumptionHow the notebook manages power automatically information that was not saved will be lost Changing timeout settings and creating power schemes unsaved data if the notebook battery runs down completely Using Battery Power Using Battery PowerTo check battery status From the battery status light To get the most from your batteries To respond to a low-battery warningTo recharge the battery Unplug the AC adapter when the notebook is not in use Modem and Network Connections your telephone line type prior to connecting your phone line Using the ModemUsing the Modem To change your modem settings Special restrictions in certain countries Connecting to a Local Area Network LAN Connecting to a Local Area Network LAN Connecting to an existing wireless network Making Wireless Network Connections select models onlyMaking Wireless Network Connections select models only To prepare for connections Creating a New Notebook-to-Notebook Network Ad Hoc the individual wireless functions To turn wireless communication on and offpurchase a license before using the wireless function Turning on communication and making a connection Turning off communication and ending a connection Making Wireless Bluetooth Connections select models only Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off authorization before turning on your notebook wireless networking To prepare for Bluetooth connections Turning off Bluetooth communication Sending Outlook data to another Bluetooth device OPP To send or receive files using BluetoothSharing files with another Bluetooth device FTP Add-On Devices Connecting External Devices Connecting External DevicesConnecting PC Cards To insert or remove a PC Card Removing a PC Card of these jacks may damage the notebook To connect an audio deviceaudio recorder audio ports on your notebook To use an external monitor Connecting an external monitorAdjusting monitor resolution and other settings Using dual display mode To connect an IEEE 1394 device select models only Printing to an infrared printer Using the infrared portTo connect an infrared device select models only Transferring files through an infrared connection To use a port replicator select models only To dock to the port replicator corresponding port on the port replicator is ignored 2. Lift the notebook out of the port replicator To undock from the port replicator56 Reference Guide Installing Additional RAM Memory Installing Additional RAM MemoryTo install a RAM expansion module back of the notebook 5. Replace the cover 6. Insert the battery To remove a RAM expansion module of the notebook 7. Insert the battery 60 Reference Guide5. Pull the board out of the connector 6. Replace the cover Replacing the Hard Drive Replacing the Hard DriveTo replace the hard drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance Troubleshooting Your Notebook Troubleshooting Your NotebookAudio problems If no sound is audible If you get a Region Code error when playing a DVD movie CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you hear a loud high-pitched whine feedback from the speakers If the notebook can’t find Wordpad.exe after inserting a CD Display problemsIf a DVD movie doesn’t fill the screen If the notebook is on, but the screen is blank If the notebook hard drive doesn’t spin Hard drive problemsHeat problems If the hard disk makes a buzzing or whining noise If you have problems with infrared communications Infrared problemsKeyboard and pointing device problems If the pointer is difficult to control If the built-in network adapter doesn’t connect to the LAN Local area network LAN problemsIf a PS/2 scroll mouse doesn’t work If you can’t browse the Network Neighborhood or My Network Places If a message says you are out of memory Memory problemsModem problems If memory doesn’t increase after adding RAM If the modem dials but doesn’t connect If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem isn’t detected If the modem connects, but transferred data is bad If the modem causes an ERROR messageIf the modem dials but you can’t hear it If the modem doesn’t fax If the notebook doesn’t recognize a PC Card PC Card PCMCIA problemsPerformance problems If a network PC card stops communicating properly If the notebook turns off immediately after it turns on Power and battery problemsIf the notebook stops responding If the notebook keeps beeping If the notebook has a short operating time If the battery does not chargeIf the Time Remaining for the battery is not correct If the notebook doesn’t enter Hibernation as expected Printing problemsIf the notebook doesn’t enter Standby mode as expected If a serial or parallel printer doesn’t print If a serial modem does not work properly Serial, parallel, and USB problemsIf a serial mouse doesn’t work If the serial or parallel port is not working If the notebook won’t boot from battery power Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook will not boot from the diskette drive If you cannot connect to a particular notebook on the network Wireless problemsIf you have problems with wireless 802.11 communication If you can connect, but the network is slow If your notebook cannot detect any Bluetooth devicesIf your notebook cannot detect a certain Bluetooth device Configuring the Notebook Configuring the NotebookTo run the BIOS Setup utility Default 84 Reference GuideSetting Main Menu Exit Menu Boot MenuSecurity Menu To change video memory settings using BIOS Setup utility Reinstalling and Updating Software Reinstalling and Updating SoftwareTo replace a damaged QuickRestore System Recovery CD Reference Information Modem Reference Conexant Conexant AT Commands Advanced Users OnlyModem Reference Information Modem Reference Information e,f,g,h,i 92 Reference Guide e,f,g,h Reference Information 94 Reference Guide ECC CommandsFAX Class +VTS=string Voice CommandsAT* Commands 96 Reference Guide Modem Reference Information S-Registers ConexantSelected Result Codes Conexant Register Safety Information Safety InformationPower cords Battery safety Laser safety LED safety Mercury safety Exposure to radio frequency radiation Regulatory Information Regulatory InformationU.S.A Connections to Peripheral Devices Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Canada Declaration of Conformity U.S.A European Union Italy Indoor or outdoor use in a public area requires a user license 106 Reference Guide JapanJapan Telecommunications Approval Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandPTC200 2.11.1 6 & 7 Compliance Testing Functional tests PTC200 General Warning Russia International Product Name SafetyDeclaration of Conformity according to ISO/IEC Guide 22 and EN Regulatory Model Index 110 Reference Guide QuickRestore System Recovery 112 Reference Guide