Advanced troubleshooting | Topcom WEBTALKER 6000 guide

E N G L I S H

SECTION

3

Support information - Section 3

Please visit www.topcom.net for updated help and support. Here you will ﬁnd documentation on FAQ, troubleshooting and new features.

RAdvanced troubleshooting

PROBLEM	CAUSE	SOLUTION

I have nowhere to	• Your computer or other	• Get a router, allowing you to attach more
plug in the base	equipment may be occupying	units to the same Internet connection port.
station.	the Internet connection port.	If you are buying a new one, we recommend
		a peer2peer-friendly router.

I have problems with	• You are not using the latest	• Update the software via Settings >
my Webtalker.	software.	Advanced > Firmware update > Latest
		ﬁrmware.
	• There is a problem between	• Restart your modem/router/switch and then
	your Webtalker and the device	restart the base station by turning the power
	(modem/router/switch) to	off and on.
	which it is connected.

I cannot sign in to	• You are using an incorrect	• Check the Skype name and/or password and
Skype.	Skype name and/or password.	try again. Be sure to enter large and small
		letters and special characters correctly.
	• You have no Skype account.	• Create a Skype account via Status > Create
		new account.
	• Your base station is not	• Check that all cables are attached correctly.
	connected to the Internet.
	• The base station has not been	• Check via Settings > Information that an
	provided an IP address.	IP address is shown under IP address. If not,
		check your Internet connection. If you are
		using a router, switch or hub, restart the
		device(s) and then restart the base station.
		Please refer to My base station does not
		receive an IP address under Advanced
		troubleshooting.
		(continues)

74S U P P O R T I N F O R M AT I O N

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Topcom WEBTALKER 6000 manual Advanced troubleshooting

Contents

Installation Guide IIN Thiis Manual Dear customer This is HOW the Webtalker Works How the manual is organized This manual falls in three parts Installation and basic functions Section Box Your handset at a glance How to install the base station How to install the handset First time start-up Followed by Use to select Create new account Getting started with SkypeCreate a new Skype account Sign in to Skype Use to select Sign in to Skype SkypeIn Skype features supported by WebtalkerSkypeOut Skype Voicemail Skype online status Main DisplayNotiﬁcations Action Left soft key Current timeSkype credit Action Right soft key Main Menu Contacts Add a Skype Contact S TA L L AT I O N a N D B a S I C F U N C T I O N S Add a SkypeOut or landline contact Search for Skype users Dial a landline number Make and receive callsCall a Skype contact Receive a call Troubleshooting Base station No connectionBetween handset Handset on Phone Number Call Send Voicemail View Proﬁle AdvancedVoicemails Sign In To Skype Create New Acctount Change Status Manage blocked users Tones Time & Date Emergency calls Cordless SettingsPhone Settings Information Skype settings Change your online status Automatically, Prompt Choose auto or manual signSign Change your Skype proﬁle Shown to all, Private Country/Region , use Change your passwordGender, use to select Male, Female, Both, Unknown Create a personal voicemail greeting Listen to your voicemail To select Voicemail Privacy Contacts, Known numbers Notiﬁcation Silent Change the call alert Phone settingsTones From Tones, press to select Incoming alert type From Tones, press Melody 1 Æ 11, Beep Adjust the ringing volumeRing once, Beep once Change the ring tone Adjust the keypad tones Set the time and date To select Time and date Set the preferred line Change the country code SkypeOut, Always ask Using the keypad Change the landline country setting Change the handset language Register / deregister your handset Set the contrast Handset G L I S H Internet settings To select Internet settings Wizard will guide you through the conﬁguration To select Skype proxy Press to select Proxy To select Firmware proxy Mute the microphone Adjust the earpiece volumeAlternative ports using Reset the phone and base Connect a headset Voicemail, View proﬁle, Advanced G L I S H Exchange contact details request Rename a contact Remove a contact Block a contact Remove and block, Remove Dialling Dial editor Multi TAP Order Character map Speakerphone Start a new call during a call Divert all calls Conference callSkype Conference call To select the required option Yes, No All calls These are your options when working with the listsView call history Missed calls Skype calls, SkypeIn calls Example one Setting Anyone, Contacts, If details sharedUnder Skype calls , press Example two Dial outgoing callsDial a telephone number from the outgoing calls list Firmware update Firmware, Current Firmware All Firmware vers Advanced troubleshooting Advanced Internet settings IP Check Settings Advanced InternetSettings Skype ports Advanced Internet settings Skype Settings Region Area code Service Skype CreditVia Settings Phone settings Region Via Settings Privacy Skype calls or Settings Phone settings Landline Shown under Settings AdvancedInternet settings Skype ports to Experience a bad Main menu Contacts Cannot accessSymbol in the upper To Skype Cannot see if a Language on When I receiveConnection when Country Sending a ﬂash by Pressing Cannot register What is a Webtalker? Why is the WebtalkBetter than a Wi-Fi Updated with new What is the price What Skype featuresWhat is SkypeOut? Skype with a volume Can I protect myself During a power failureSkype? Personal information Is it safe to have my Credit status? Is there an answering G L I S H D E C L a R AT I O N O F C O N F O R M I T Y Page Page Webtalker